Carfax question

[tonythetarga]

Has anyone ever corrected a vehicle report where errors show on Carfax? We have 2 company vehicles that each experienced minor damages. No airbags deployed. One was a minor front end hood and number damage. About 3k damage. The other had some side damage from a double left turning lane where someone sideswiped our vehicle as they merged right. Less than 3k damage. About a year after that, Carfax says they were total loss. Yet…DMV shows clear title, not salvage. And our insurance company provided a letter that says the vehicles have not been total loss.
We’re trying to trade them in for new vehicles, but the Carfax issue is a problem for the trade in value. Any suggestions are welcomed.
Thanks.

[asphaltgambler]

Good luck with that, odd that there are two instances / same company. I would obtain / document proof, then contact Carfax, try to find someone there that you can start corresponding with, then send the documents you have.

[jcommin]

I have recently - it took some time but I got it as straight as I could get.

I am the original owner of my 1983 Porsche 944. Recently, I had given some thought of selling it. I don't drive it as much and I'm getting older - it is a well kept , low millage car. I thought about listing it on Bring A Trailer. So my curiosity was up and I ran a Carfax on my car. To my surprise, the original sale was out east, showing multiple registrations in different states, millage discrepancy, etc. I was furious (I'm being civil here). I contacted Carfax and provides documentation: bill of sale, Maroney sticker, car title and just about every maintenance receipt I have on the car. It took awhile - my VIN was hijacked. I got this resolved to a point where the it is a one owner car with the correct millage. I'm not extremely happy with the entire documentation but I can live with it.

Carfax relies on information from others - you need to provide the evidence. It took about 5-6 months to resolve this.

Contact them and have the documentation to support your claim. They won't do much without information.

[Steve Carlton]

For dealers, they correct bad information quickly. I'd like to think they would do the same for a private party. I don't know if you can reach someone by phone or if you have to submit online. Let them know it's urgent.

[tonythetarga]

Thanks guys. The dealer is trying to help. I’ll get repair receipts etc and see if this can be corrected.