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Why say something without a public announcement? I find it kind of funny that the SOP on Pelican is to be pissed off, but not name names.

JCM

a MFG...therefore a vendor. I don't know if they advertise on the classifieds.

I was planning to buy plenty RSR type stuffs from "them" too...but not anymore...

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This is your anger talking here, Souk, there is no reason not to accept restitution if it is offered. If he sees the error of his ways, you must be gracious enough to accept, grasshopper!

Quote:

He could send me a free replacement, and I'll ship it right back, with a crack in it!.

NO NO NO! Ship it to ME instead! I'll fix the crack. :D

TT

Sorry to hear about your problem, you would think he would step up to the plate and provide some customer service.
Just to add some more information. If the box is undamaged and signed for the consignee has either 24 or 48 (not sure) hours to submit a claim to the transport company for hidden damage. The claim needs to be well documented with pictures. If it has insurance the transport Company has the right to repair or replace or payout, with no insurance they are liable for aprox 50 cents per pound so your 10lb box is only $5. If the item is shipped FOB destination then the shipper is responsible for loss or damage to the item and has to make the claim. Some of the above info may not be 100 percent but it gives you an idea of the process. Best thing to do on fragile items is to have the shipper be responsible for it during transportation.

Souk,

I purchased front and back early fiberglass bodywork from MA Shaw. Accidently the wrong rear section was sent. Mike called me personally after I emailed him and paid for all costs coming and going.

After this I know where I will be buying all my glass bodywork! He supports his work and is a great guy!

Sorry to hear that you had problems with yours.

JoeA

Souk, PM sent

Wouldn't it be nice if people would fess up and live down their mistakes? Maybe when hell freezes over...

Really sorry to hear about your troubles, Souk. I know how you feel. I'm currently fighting with 3 shipping companies that have destroyed over $1K of audio gear and there's nothing worse than companies giving you the finger after you gave them your money and trust.

Jason

This is a drag, Souk. I'm sorry to hear about it.

I have to admit; you've posted quite a challenge to the vendor. Until they show themselves, each post on this thread takes them down a notch in the ever fragile consumer confidence arena.

Take that as a hint, vendor...

Dang Souk, I just came across this....bad mojo for this guy....

I never checked over the stuff I delivered to Hammer......egads!!!!

Souk wrote:

I'm a firm believer in what comes around goes around. Hopefully everything will get resolved.

Now head out there and get some killer track time Souk! Don't let the man get you down!

I agree...if someone hosed me, I would say who it was...heck I LOVE bashing Auto Atlanta and Patrick Motorsports....not that they don't deserve it.....

Right on, Tom. There is a lot or principle working here. The fix on the part is easy. To fix the bad mojo is gonna take some doing. I'm painting one these things right now for another member and I see where the two pieces are bonded together. Sounds like the part was rushed a bit.

I used to make FG parts for cars many years ago. The moment I stepped out of the laminating room the quality went down. I think a quality shop doesn't rush and charges a bit more. I know the parts will be better, so it's worth a little more. How do you know when this occurs though? Every part is hand made and is a little different due to shop temps and % of catalyst. It's not an easy business, you have to eat a few parts now and then.

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I tried to get kicked off The Board too. Couple of times. Didn't work. This isn't going to work for you either, Souk. You're too funny.

I'll hoist a beer in your honor this evening.

Feel bettah now bra?

See, don't you feel better now?

Jason

I knew from the first post, he is known for lower prices but "you get what you pay for."

Not in the mfr's defence, by any any means, but having worked for a major shipping company, the packages get handled in at least 10 times in outdated/badly designed transition processes where often 6ft wide belt get crushed down to 4ft, and the low-education loaders recieve their packages dumped in a large pile trapping them inside the trucks.

Added to that is that the packages are lumped together with sub 150lbs. packages and the whole lot is continually crushed together, it's sometimes a wonder anything makes it through.