Another MFG can go F-himself (Rant warning)
 

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That completely SUCKS Souk. Take digital photos of the part and how it was shipped up close. Contact the shipping company and see what they say. 10 2 1 it will be sorry, package was not packed correctly. Then at least you can forward that info to said manufacture. When I need or want fiber parts I will know who to stay clear of.

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If you paid by credit card, can't you refuse the payment now?

Souk, remember that Guinness you offered to buy me a year or so ago? Keep it and enjoy it yourself. Sounds like you need a break.

I had a damaged piece come in from a subcontactor to my company last week - same thing, except it was an $11,000 sign! It wasn't adequately secured and it beat itself to death against the inside of the crate. I spoke with the owner of the subcontactor and they're replacing it, of course at no charge. Oh yeah, he fired his shipping guy too. At least there's occasionally some justice, and your supplier will get his.

PS: you have a PM

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Dude,
Sorry to hear that. I have a very short list of people I deal with. I have very little tolerance for that kind of behaviour. If you don't take care of your customer someone else will(and the 20 people he talks to as well)

Souk, I know it's not easy but try to take it easy. You were done wrong and all that bad karma is now directed at this person.
I agree with forgetting about getting relief from the shipping company. Even the most clear cut cases are hard to collect on. It'll end up being a finger pointing cluster F***.

I'm going out in a bit to have a cold one. I'll have one for you.

I want to keep tabs on this thread. You would figure that he could figure out which side his bread is buttered. People like Hayden at Wevo & Bob at Appbiz will bend over backward to ensure thier customers are happy, & I can't say enough about the fine service by the people at Pelican.

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Ahh, great therapy! Beer, a grinder and a welder.

Have a good one.....

Souk,

I don't know if Third Party passed along the info. about my engine lid to you. The tail was damaged in shipping as well. Cracked as shown below. Sorry to Colin for swiping and modifying his picture.............. :(

http://forums.pelicanparts.com/uploa...1078785623.jpg

Crack seems to be progressing too? It's not mounted. Just sitting on the floor upside down. Could this be a curing/shrinkage occurrence? There's no mat in this area and is certainly a contributing factor to the cause of the crack. The cause of the crack probably begins with the shipping issue.

I know how you feel Souk. I'll agree with everybody on the shipping issue. UPS and the seller of my 3-piece wheels just shrugged their shoulders when I cried wolf about my wheels being bent in shipping. I had be kind of an a-hole and had to eat a little cash on that deal to get it resolved. Jerks! :mad: But hey, let the McD's thing go! It's gonna give you an ulcer already!!!!!!!!!!!!!!! :D ;)

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Souk,
I'm sorry to hear the circumstances and I fully sympathize with you.

I mentioned to this vendor that a dissatisfied customer tells 9 people of their negative experience while a satisfied customer only tells 2. It was ignored.

I hope your situation gets resolved with either UPS or the vendor.

Sherwood

Sorry to hear of the mess.

The manufacturer is responsible for damage to the contents when the box is undamaged. If the box is damaged, then the shipper is responsible. At no point is the customer responsible.

Stuff like this pisses me off.

Sent you PM Souk. Sorry this kind of problem happens to any of us.

I was planning on using 'them' for my RSR parts if I ever get around to that project (yeah Souk told me who this is about offline). Hey business X, consider that business that was coming your way, lost to MA Shaw, who will now be my vendor of choice...

Souk, That sucks!!

I just had a sister branch of my company cause me the same kind of pain! They took a 6 foot long 4140 HT pump shaft and tosed it in a box to ship it to us with out any kind of means to secure it and sure enough it came through the end of the box bent the thrust end of the shaft about .020" ( unrepairable by our standards) and thereby cost us about 5500 bucks. The guys in Houston just passed the buck and we got stuck with it corporate wise. I'll never lift a finger to help those guys.

Souk, sounds like you need P-car bonding time!

Let me know when you and Chris want to meet for lunch.

I'll hoist a few for ya this evening!

Don't mess with GruppeB. We are a vengeful lot!

Crap, are we talking about a guy on the classifieds page or a vendor?

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Why say something without a public announcement? I find it kind of funny that the SOP on Pelican is to be pissed off, but not name names.

JCM

a MFG...therefore a vendor. I don't know if they advertise on the classifieds.

I was planning to buy plenty RSR type stuffs from "them" too...but not anymore...

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This is your anger talking here, Souk, there is no reason not to accept restitution if it is offered. If he sees the error of his ways, you must be gracious enough to accept, grasshopper!

Quote:

He could send me a free replacement, and I'll ship it right back, with a crack in it!.

NO NO NO! Ship it to ME instead! I'll fix the crack. :D

TT

Sorry to hear about your problem, you would think he would step up to the plate and provide some customer service.
Just to add some more information. If the box is undamaged and signed for the consignee has either 24 or 48 (not sure) hours to submit a claim to the transport company for hidden damage. The claim needs to be well documented with pictures. If it has insurance the transport Company has the right to repair or replace or payout, with no insurance they are liable for aprox 50 cents per pound so your 10lb box is only $5. If the item is shipped FOB destination then the shipper is responsible for loss or damage to the item and has to make the claim. Some of the above info may not be 100 percent but it gives you an idea of the process. Best thing to do on fragile items is to have the shipper be responsible for it during transportation.

Souk,

I purchased front and back early fiberglass bodywork from MA Shaw. Accidently the wrong rear section was sent. Mike called me personally after I emailed him and paid for all costs coming and going.

After this I know where I will be buying all my glass bodywork! He supports his work and is a great guy!

Sorry to hear that you had problems with yours.

JoeA

Souk, PM sent

Wouldn't it be nice if people would fess up and live down their mistakes? Maybe when hell freezes over...

Really sorry to hear about your troubles, Souk. I know how you feel. I'm currently fighting with 3 shipping companies that have destroyed over $1K of audio gear and there's nothing worse than companies giving you the finger after you gave them your money and trust.

Jason

This is a drag, Souk. I'm sorry to hear about it.

I have to admit; you've posted quite a challenge to the vendor. Until they show themselves, each post on this thread takes them down a notch in the ever fragile consumer confidence arena.

Take that as a hint, vendor...

Dang Souk, I just came across this....bad mojo for this guy....

I never checked over the stuff I delivered to Hammer......egads!!!!

Souk wrote:

I'm a firm believer in what comes around goes around. Hopefully everything will get resolved.

Now head out there and get some killer track time Souk! Don't let the man get you down!

I agree...if someone hosed me, I would say who it was...heck I LOVE bashing Auto Atlanta and Patrick Motorsports....not that they don't deserve it.....

Right on, Tom. There is a lot or principle working here. The fix on the part is easy. To fix the bad mojo is gonna take some doing. I'm painting one these things right now for another member and I see where the two pieces are bonded together. Sounds like the part was rushed a bit.

I used to make FG parts for cars many years ago. The moment I stepped out of the laminating room the quality went down. I think a quality shop doesn't rush and charges a bit more. I know the parts will be better, so it's worth a little more. How do you know when this occurs though? Every part is hand made and is a little different due to shop temps and % of catalyst. It's not an easy business, you have to eat a few parts now and then.

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I tried to get kicked off The Board too. Couple of times. Didn't work. This isn't going to work for you either, Souk. You're too funny.

I'll hoist a beer in your honor this evening.

Feel bettah now bra?

See, don't you feel better now?

Jason

I knew from the first post, he is known for lower prices but "you get what you pay for."

Not in the mfr's defence, by any any means, but having worked for a major shipping company, the packages get handled in at least 10 times in outdated/badly designed transition processes where often 6ft wide belt get crushed down to 4ft, and the low-education loaders recieve their packages dumped in a large pile trapping them inside the trucks.

Added to that is that the packages are lumped together with sub 150lbs. packages and the whole lot is continually crushed together, it's sometimes a wonder anything makes it through.