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1.367m later
Join Date: Feb 2002
Location: small farm town Iowa..........at last
Posts: 6,357
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Need the opinion of the masses
While installing a used windshield for a regular customer it cracks. Should I refund his purchase price for the glass, offer a in house credit, or not be responsible for used glass?
Now to keep things in proper perspective this is someone who I do a lot of small jobs(as in my kid aint going to college off his dime) for. No matter what the outcome he most likely won't be laying in wait ready to throw bricks at me, or will we end up in front of Judge Judy over it. I'm just looking for the "moral" thing to do.
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non velox ad propitiare, verisimile non oblivisci If it's not The Original Automotive Innovations and Restoration, then it's just hot AIR. |
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08-10-2004, 12:15 PM
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Information Junky
Join Date: Mar 2001
Location: an island, upper left coast, USA
Posts: 73,189
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Ask him what he thinks would be fair/reasonable.
Last edited by island911; 08-10-2004 at 12:34 PM.. |
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08-10-2004, 12:25 PM
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drag racing the short bus
Join Date: May 2002
Location: Location, Location...
Posts: 21,983
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I know: you'd rather end up behind Judge Judy, right?
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The Terror of Tiny Town |
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08-10-2004, 12:31 PM
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1.367m later
Join Date: Feb 2002
Location: small farm town Iowa..........at last
Posts: 6,357
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Quote:
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non velox ad propitiare, verisimile non oblivisci If it's not The Original Automotive Innovations and Restoration, then it's just hot AIR. |
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08-10-2004, 12:40 PM
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Registered
Join Date: Oct 2002
Location: SE PA
Posts: 3,188
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Quote:
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08-10-2004, 12:51 PM
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Team California
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And in the future tell people that you are not responsible for used glass cracking......,?
But wouldn't that include every "glass-out" paint job? 
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Denis The only thing remotely likable about Charlie Kirk was that he was a 1A guy. Think about that one. |
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08-10-2004, 03:17 PM
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Registered
Join Date: Jun 2003
Location: St Petersburg, FL
Posts: 3,814
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I know that the policy of any window outfit is that if they break it they buy it.
Unless you can show that there is a defect with the window or gasket I think you should eat it. When I went to have my front windshield replaced by a PPG shop the installer broke the attenna attachment off resulting in his shop having to eat the $500+ cost of the windshield. Should it be any different if the windshield is used instead of new? |
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08-10-2004, 03:31 PM
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