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Slackerous Maximus
Join Date: Apr 2005
Location: Columbus, OH
Posts: 18,206
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Dell GX270 problems-Bad motherboards
We have had an unacceptably high number of failures on our Dell GX270s. So our hardware guy gets on the phone with Dell, and it turns out there is an informal recall. The capacitors are lined up too close to the heatsink, causing early failure. Pop one open and you will see what I mean. The capacitors are so close that they nearly touch.
I am not sure if they plan to replace all of them, but they have been sending up motherboards as the old ones fail. Might want to get proactive on this one....
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2022 Royal Enfield Interceptor. 2012 Harley Davidson Road King 2014 Triumph Bonneville T100. 2014 Cayman S, PDK. Mercedes E350 family truckster. |
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09-09-2005, 09:53 AM
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Registered
Join Date: Mar 2003
Posts: 10,364
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Yup, seen it here at work... we have over 1800 computers on campus, all Dell, many are 270s
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“IN MY EXPERIENCE, SUSAN, WITHIN THEIR HEADS TOO MANY HUMANS SPEND A LOT OF TIME IN THE MIDDLE OF WARS THAT HAPPENED CENTURIES AGO.” |
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09-09-2005, 10:01 AM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,969
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Who makes the board? May just be cheaper to swap them out as the cost without the processor and memory chip is usually not that great.
JoeA
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2021 Subaru Legacy, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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09-09-2005, 10:13 AM
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Registered
Join Date: Mar 2003
Posts: 10,364
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Dell uses a propriatary fan setup, and special connectors on the mobo for LAN, sound, etc. So you can't just drop in any mobo.
Good news is the GX series is the "business" line, and almost all come with a 3 year next day parts delivered warranty. I've called them for a bad board at 4:30 Thursday afternoon and had a new motherboard (and tech to install it!) at noon the next day.
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“IN MY EXPERIENCE, SUSAN, WITHIN THEIR HEADS TOO MANY HUMANS SPEND A LOT OF TIME IN THE MIDDLE OF WARS THAT HAPPENED CENTURIES AGO.” |
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09-09-2005, 10:21 AM
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B58/732
Join Date: Feb 2000
Location: Hot as Hell, AZ
Posts: 12,313
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I'm shocked...SHOCKED I tell you, that anyone has ever had a problem with Dell or a Dell product.
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ΜΟΛΩΝ ΛΑΒΕ I don't always talk to vegetarians--but when I do, it's with a mouthful of bacon. |
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09-09-2005, 10:48 AM
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Monkey+Football
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Get *****y enough with them and they'll be proactive for you.
Dealing with that company is like dealing with an addict: "The problem isnt with our chipset, it's with (insert supplier name here)....we don't make mistakes, we're Dell." Arrogant fuchs.
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<Insert witty comment> 85 Targa Wong Chip Fabspeed M&K Bilsteins and a bunch of other stuff. Last edited by Icemaster; 09-09-2005 at 02:26 PM.. |
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09-09-2005, 02:23 PM
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Slackerous Maximus
Join Date: Apr 2005
Location: Columbus, OH
Posts: 18,206
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Quote:
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2022 Royal Enfield Interceptor. 2012 Harley Davidson Road King 2014 Triumph Bonneville T100. 2014 Cayman S, PDK. Mercedes E350 family truckster. |
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09-09-2005, 02:44 PM
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19 years and 17k posts...
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I've been buying the PowerEdge 400SC and have never had a problem with one, althought I've had a few issues with the GX270...
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Art Zasadny 1974 Porsche 911 Targa "Helga" (Sold, back home in Germany) Learning the bass guitar Driving Ford company cars now... www.ford.com |
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09-09-2005, 06:41 PM
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Monkey+Football
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Never dealt with Sony, dont think I'd want to.
Had too many bad experiences with Dell adn the way the handle large scale issues, probably it was the rep I had to work with. Seemed like every third or fourth model had major issues that needed a project to replace components on a large scale. The rep was very vocal about making sure that these replacements were referred to as "proactive replacements"....not recalls. I'm sorry, what's the difference?
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<Insert witty comment> 85 Targa Wong Chip Fabspeed M&K Bilsteins and a bunch of other stuff. |
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09-10-2005, 05:08 AM
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Registered
Join Date: Nov 2000
Location: Sydney, NSW, Australia
Posts: 885
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All of our Dell systems (3 generations of the GX line and 2 gens of the precision line) have worked flawlessly. only issue over the last 5 years has been 1 stuffed screen.
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Saintly '97 318Ti Sport, DASC, H&R coil overs (sold) '07 F800ST '10 Forester X Special Edition |
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09-11-2005, 04:22 PM
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MazdaSpeed3
