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Registered
Join Date: Apr 2000
Location: Mid-life crisis, could be anywhere
Posts: 10,382
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Salespeople: Contact Management Software?
Doing a little digging around for the gold-standard CRM for Windows. I've gleaned that ACT and Goldmine seem to be the 2 big ones, but the reviews on Amazon are horrible for these products! Are they really that bad? Or, better alternatives?
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11-13-2006, 07:56 AM
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<insert witty title here>
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I had ACT for a while, hated it and returned it (they had a 30 or 60 day money back guarantee). We use an old version of Contact Master (came with Simply Accounting 2003, now discontinued) which works fine except that it won't take a session date past 12/31/05. No big deal, we found a workaround. Cheap, only $30 or something like that. Crappy integration with SA, though.
I'll be watching this thread to see what other suggestions come up, though, as I'd like move to a more integrated system.
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Current: 1987 911 cabrio Past: 1972 911t 3.0, 1986 911, 1983 944, 1999 Boxster |
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11-13-2006, 08:00 AM
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Registered
Join Date: Oct 2002
Location: SE PA
Posts: 3,188
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Software? That's so mid-'90s. Salesforce.com
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11-13-2006, 08:02 AM
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Formerly bb80sc
Join Date: Aug 2001
Location: Hollywood Beach, CA
Posts: 4,361
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salesforce.com, may be more than you need, though.
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Cheers -Brad 2015 Cayman GTS 2015 4Runner Limited |
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11-13-2006, 08:03 AM
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Registered
Join Date: Apr 2000
Location: Mid-life crisis, could be anywhere
Posts: 10,382
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Looking at salesforce.com right now.... pricey for a very small sales effort, but you get what you pay for, I suppose.... Jon or Brad, do you use it?
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'95 993 C4 Cabriolet Bunch of motorcycles |
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11-13-2006, 08:12 AM
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Custom User Title
Join Date: Oct 2002
Location: Miami
Posts: 4,294
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If it is for real estate I know 1.
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11-13-2006, 08:13 AM
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Moderator
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I did some research for a client on hosted systems. Here's my short list (pay particular attention to SugarCRM):
Entellium RightNow Technologies SalesNet Salesforce.com SMB Live SugarCRM Drop me an email and I can send the hyperlinked list back. Don
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Don Plumley M235i memories: 87 911, 96 993, 13 Cayenne |
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11-13-2006, 08:53 AM
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Super Moderator
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We use salesforce.com as well...
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Chris ---------------------------------------------- 1996 993 RS Replica 2023 KTM 890 Adventure R 1971 Norton 750 Commando Alcon Brake Kits |
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11-13-2006, 09:05 AM
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Feelin' Solexy
Join Date: Oct 2003
Location: WA
Posts: 3,790
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sugarCRM is pretty good, but SalesForce is the tried and true 800 pound gorilla.
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Grant In the stable: 1938 Buick Special model 41, 1963 Solex 2200, 1973 Vespa Primavera 125, 1974 Vespa Rally 200, 1986 VW Vanagon Syncro Westfalia, 1989 VW Doka Tristar, 2011 Pursuit 315 OS, 2022 Tesla Y Gone but not forgotten: 1973 VW Beetle, 1989 Porsche 944, 2008 R56 Mini Cooper S |
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11-13-2006, 09:08 AM
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Registered
Join Date: Aug 2003
Location: SF Bay Area
Posts: 7,967
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Our company uses Oracle CRM. Slow, inflexible and sucks. Could be how it was customized for us but after 2 years of training and use, we all still hate it. Can't see how it has made my job easier. It's been mainly for the bean counters, I'd say.
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11-13-2006, 10:04 AM
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We're using Act 2006, but I'd give it mixed reviews:
Good: The opportunity value tracking was improved quite a bit over Act 2000. Bad: You can no longer synchronize a remote office's database without the pricey Act 2006 Gold. Since I work out of a one-person home office, and the other 5 people are in CA, it kind of leaves me in a lurch. No reasonably priced solution in sight yet, so we've been running on two databases. Ugh!
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John '69 911E "It's a poor craftsman who blames their tools" -- Unknown "Any suspension -- no matter how poorly designed -- can be made to work reasonably well if you just stop it from moving." -- Colin Chapman |
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11-13-2006, 10:33 AM
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We've been researching this and Salesforce seems to be the preferred solution at the moment.
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techweenie | techweenie.com Marketing Consultant (expensive!) 1969 coupe hot rod 2016 Tesla Model S dd/parts fetcher |
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11-13-2006, 11:15 AM
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We're using salesforce now (about a year) and its good.
In the past, we've gone thru Siebel (absolutely sucked) and various versions of Goldmine. Goldmine worked well and did everything asked of it. Of course some IT genius decided they weren't going to support it anymore, hence the parade of 'newer and better' CRM systems. SF.com works fine, though we still don't have quite the same functionality that we did years ago with goldmine.
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Steve My '85 911 Targa ** Hand painted center caps for sale here RIP Warren PCA & Rennlist member |
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11-13-2006, 11:43 AM
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1972 Porsche 911T 2.4
1987 Porsche Carrera 3.2 
1970 Porsche 911 S 
1969 Porsche 911E 2.0 E
Sinister Dove
Gemini Boomerang
Porsche 996 Turbo Convertible
996 Turbo
1985 Porsche Targa 3.2
