Customer Service Failures / Responding With Your Wallet

[Porsche-O-Phile]

Call the health department and report a potential violation. Health inspectors can (and sometimes enjoy) make life hell for restaurant owners. Sounds like this jerk needs to have his chain yanked a bit.

[Noah930]

Originally Posted by dagriff

There are a lot of customer service issues that get my Goat.
Staff carrying on a conversation about last nights T.V. or whatever with another employee while serving is one.

The one that is my "Flavour of the week" right now is closing up before the posted closing time.
If you need time to clear up etc, change your closing time & do it after said closing time.
Instance: Monday night we were driving past the local D.Q. and decided to get something from the drive through. All the lights are on inside & out plus a big neon sign "OPEN". We can see 4 or 5 customers inside at the counter.

Get to the speaker and are informed that they are closed. "All your lights are on, plus your sign says open" says I.
"Well were closed" says the guy.
"What time do you close?" I ask
"9:00 pm" comes the answer. Just then the traffic report comes on the radio (Every ten minutes, this is the 8:50 spot).
"My clock & the radio says it's 10 to"
"Well it isn't" he says. Click, end of conversation & the lights in the drive-through go out.
As I leave you can plainly see their wall clock ..8:51.

Slightly off-topic, but heck, this is OT, afterall. In a hospital where I was working, the cafeteria staff pulled a similar one on the new hospital CEO, who was trying to grab lunch 15 minutes before the cafeteria "closed." Starting the following week, the cafeteria remained open--not just for the full duration of breakfast, lunch, and dinner, but in between (albeit with reduced services), as well.