Deal gone bad... not sure how to handle it

[Gogar]

I think in the end you should keep the sail, but you should try make sure that the sailmaker understands he really dropped the ball, when he didn't need to at all.

[MRM]

Sorry, Jake. I have to start reading posts more carefully before I respond!

I think your plan is sound. It sucks, but what are you going to do? Any solution makes the problem worse.

[serge944]

The guy didn't want to lose a sale since he didn't have what you originally wanted. So he sends you the wrong thing hoping you wont notice/wont care enough to make it an issue.

You get screwed - thats part of life. Is a wrong color worth losing a season of sailing and the cost of shipping it back (not even including the fact that you might not get a good deal in the future)? That should be your deciding factor.

Demanding a full refund of the entire order as reparations probably wont get you anywhere so I wouldn't play that card...

[ed martin]

I've had a few cars that I purchased, where I wasn't really crazy about the color. One was Bahama Yellow, and the other was a really dark pearlized colbalt blue. The funny thing is, they were great cars, and over time, I really started to like the colors. I'm thinking that as long as you have a quality sail, the color (or in this case lack of) is something you'll get used to.

Bottom line is, you say it's a quality sail, and the guy did offer your money back, so you do have two options. Keep it and enjoy the upcoming season or return it and endure a season feeling bitter about not having a sail at all.

You could perhaps settle it by asking for a discount or a credit towards a future purchase.