IT help with internet connection

[rick-l]

Symptoms realy slow, IE never finishes loading pages. Happens then suddenly goes away and then everything is fine.

Wednesday night I talked to charter cable and everything was working fine (he pinged the modem?). Figured it was on my end so I disconnected the router, plugged it directly into the computer and everything worked fine. Went out and bought a new router and it worked for a while but now it is back.

If I ping charter this is what I get.

C:\Users\Rick>ping www.charter.net -n 50

Pinging www.charter.net [64.192.190.12] with 32 bytes of data:

Reply from 64.192.190.12: bytes=32 time=81ms TTL=246
Reply from 64.192.190.12: bytes=32 time=74ms TTL=246
Reply from 64.192.190.12: bytes=32 time=75ms TTL=246
Reply from 64.192.190.12: bytes=32 time=80ms TTL=246
Reply from 64.192.190.12: bytes=32 time=77ms TTL=246
Reply from 64.192.190.12: bytes=32 time=70ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=81ms TTL=246
Reply from 64.192.190.12: bytes=32 time=81ms TTL=246
Request timed out.
Reply from 64.192.190.12: bytes=32 time=79ms TTL=246
Reply from 64.192.190.12: bytes=32 time=75ms TTL=246
Reply from 64.192.190.12: bytes=32 time=79ms TTL=246
Reply from 64.192.190.12: bytes=32 time=72ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=73ms TTL=246
Reply from 64.192.190.12: bytes=32 time=84ms TTL=246
Reply from 64.192.190.12: bytes=32 time=81ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=80ms TTL=246
Reply from 64.192.190.12: bytes=32 time=81ms TTL=246
Reply from 64.192.190.12: bytes=32 time=81ms TTL=246
Reply from 64.192.190.12: bytes=32 time=72ms TTL=246
Reply from 64.192.190.12: bytes=32 time=73ms TTL=246
Reply from 64.192.190.12: bytes=32 time=72ms TTL=246
Reply from 64.192.190.12: bytes=32 time=88ms TTL=246
Reply from 64.192.190.12: bytes=32 time=72ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=70ms TTL=246
Reply from 64.192.190.12: bytes=32 time=84ms TTL=246
Reply from 64.192.190.12: bytes=32 time=88ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=79ms TTL=246
Reply from 64.192.190.12: bytes=32 time=75ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=73ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Request timed out.
Reply from 64.192.190.12: bytes=32 time=73ms TTL=246
Request timed out.
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Request timed out.
Reply from 64.192.190.12: bytes=32 time=70ms TTL=246
Reply from 64.192.190.12: bytes=32 time=75ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=70ms TTL=246
Reply from 64.192.190.12: bytes=32 time=71ms TTL=246
Reply from 64.192.190.12: bytes=32 time=74ms TTL=246
Reply from 64.192.190.12: bytes=32 time=72ms TTL=246

Ping statistics for 64.192.190.12:
Packets: Sent = 50, Received = 46, Lost = 4 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 88ms, Average = 75ms

p.s. spelll check hangs

[rick-l]

What is all this stuff from the router log? from who is I recognize some of the address but others are like "Asia Pacific Network Information Centre "

[Service blocked: ICMP_echo_req] from source 58.55.80.203, Saturday, Aug 23,2008 06:43:25
[Service blocked: ICMP_echo_req] from source 213.22.122.158, Saturday, Aug 23,2008 06:38:18
[Service blocked: ICMP_echo_req] from source 119.64.176.253, Saturday, Aug 23,2008 06:18:34
[Internet connected] IP address: xx.xxx.xxx.xxx , Saturday, Aug 23,2008 06:08:29
[Service blocked: ICMP_echo_req] from source 213.173.76.74, Saturday, Aug 23,2008 05:47:31
[DHCP IP: (192.168.1.3)] to MAC address 00:12:F0:85:383, Saturday, Aug 23,2008 05:31:43
[Service blocked: ICMP_echo_req] from source 58.27.224.10, Saturday, Aug 23,2008

edit McAfee is running and says all is well

[rick-l]

One more question If the router says my internet port IP Address is xx.xxx.xxx.xxx which is charter communications is that the address on my side of the RF modem?

C:\Users\Rick>ping xx.xxx.xxx.xxx -n 50

Pinging xx.xxx.xxx.xxx with 32 bytes of data:

Ping statistics for xx.xxx.xxx.xxx :
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

[slodave]

Your first post shows 4 time outs, but not where. When you ping an address, the reply has only a certain amount of time to reply or the intial request dies out there, resulting in the time out. If you feel it is an Internet connection issue, try using tracert (Windows) to charter or google or pelican.

Example:
C:\Documents and Settings\Administrator>c:\windows\system32\tracert google.com

Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.240
2 3 ms 2 ms 2 ms 192.168.0.33
3 2 ms 2 ms 2 ms xxx.xxx.xxx.xxx
4 13 ms 12 ms 12 ms adsl-68-127-45-213.dsl.irvnca.pacbell.net [68.127.45.213]
5 11 ms 12 ms 11 ms dist4-vlan50.irvnca.sbcglobal.net [67.114.50.2]
6 10 ms 12 ms 12 ms bb2-g9-0.irvnca.sbcglobal.net [151.164.92.196]
7 13 ms 12 ms 12 ms ex2-p14-0.eqlaca.sbcglobal.net [151.164.243.170]
8 12 ms 12 ms 12 ms asn6327-shaw.eqchil.sbcglobal.net [151.164.249.202]
9 11 ms 19 ms 12 ms 216.239.46.180
10 23 ms 22 ms 22 ms 209.85.253.178
11 21 ms 22 ms 22 ms 209.85.243.123
12 74 ms 84 ms 79 ms 209.85.242.210
13 74 ms 74 ms 74 ms 209.85.243.116
14 77 ms 74 ms 94 ms 209.85.241.20
15 72 ms 72 ms 72 ms 209.85.241.23
16 82 ms 74 ms 72 ms 66.249.94.134
17 75 ms 84 ms 77 ms 72.14.232.74
18 72 ms 72 ms 72 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

If any of the lines came back with *
17 * * * 72.14.232.74

You know that there may be a problem with a router out there...

The second post is normal. Your router ha a built in firewall and logger and is reporting the addresses out there are actively 'probing' your connection. Happens all the time and 'ping' is widely used, as it usually gets ignored by sys admins - unless they notice a huge volume coming from one or more sources.

You can see what your eternal I.P. is, by going to www.whatismyip.com. If it matches your third post, then it is your I.P., but your service is probably dynamic, so the number will change from time to time.

[rick-l]

Thanks SLODAVE

My internet went away completely (at least to have ie load pelican parts) and now it is perfect again.

That trace route is pretty cool. When it didn't work #2 was all *'s any idea what #2 and #3 are and where they would be located? I wish I had saved a copy of the non working version.

If I type in 10.169.227.1 to who is it says that range belongs to "Internet Assigned Numbers Authority"

If I type in 24.xxx.xxx.xxx to who is it says it belongs to "Charter Communications "

C:\Users\Rick>tracert charter.net

Tracing route to charter.net [64.192.190.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 5 ms 5 ms 10.169.227.1
3 7 ms 7 ms 8 ms 24.xxx.xxx.xxx
4 11 ms 8 ms 9 ms 24-217-58-82.dhcp.stls.mo.charter.com [24.217.58
.82]
5 43 ms 43 ms 45 ms 207.88.185.81.ptr.us.xo.net [207.88.185.81]
6 41 ms 41 ms 41 ms 207.88.82.221.ptr.us.xo.net [207.88.82.221]
7 47 ms 42 ms 41 ms dap-brdr-01.inet.qwest.net [63.146.26.173]
8 42 ms 43 ms 56 ms dal-core-02.inet.qwest.net [205.171.225.54]
9 63 ms 63 ms 64 ms jfk-edge-23.inet.qwest.net [67.14.5.158]
10 71 ms 71 ms 93 ms 63.237.128.170
11 71 ms 70 ms 70 ms 64-192-190-12.wcg.net [64.192.190.12]

Trace complete.

[slodave]

Originally Posted by rick-l

Thanks SLODAVE

My internet went away completely (at least to have ie load pelican parts) and now it is perfect again.

That trace route is pretty cool. When it didn't work #2 was all *'s any idea what #2 and #3 are and where they would be located? I wish I had saved a copy of the non working version.

If I type in 10.169.227.1 to who is it says that range belongs to "Internet Assigned Numbers Authority"

If I type in 24.xxx.xxx.xxx to who is it says it belongs to "Charter Communications "

C:\Users\Rick>tracert charter.net

Tracing route to charter.net [64.192.190.12]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 5 ms 5 ms 10.169.227.1
3 7 ms 7 ms 8 ms 24.xxx.xxx.xxx
4 11 ms 8 ms 9 ms 24-217-58-82.dhcp.stls.mo.charter.com [24.217.58
.82]
5 43 ms 43 ms 45 ms 207.88.185.81.ptr.us.xo.net [207.88.185.81]
6 41 ms 41 ms 41 ms 207.88.82.221.ptr.us.xo.net [207.88.82.221]
7 47 ms 42 ms 41 ms dap-brdr-01.inet.qwest.net [63.146.26.173]
8 42 ms 43 ms 56 ms dal-core-02.inet.qwest.net [205.171.225.54]
9 63 ms 63 ms 64 ms jfk-edge-23.inet.qwest.net [67.14.5.158]
10 71 ms 71 ms 93 ms 63.237.128.170
11 71 ms 70 ms 70 ms 64-192-190-12.wcg.net [64.192.190.12]

Trace complete.

1 <1 ms <1 ms <1 ms 192.168.1.1 <- This is your broadband routers internal I.P. or LAN address
2 8 ms 5 ms 5 ms 10.169.227.1 <- This is most likely the eternal I.P. or AN address of your Cable modem
3 7 ms 7 ms 8 ms 24.xxx.xxx.xxx <- this is probably the first router on charter.net's network.

My guess it that the issue is at your Cable modem or possibly somewhere where the cable comes into your house.

When you have the issue again, do the tracert and keep track of the *'s. If they consistently show up at hop 2, then you might need to get the cable company out.

Dave

EDIT: What model router did you buy?

[HardDrive]

Back up.

Does the computer perform poorly on other tasks?

Have you downloaded a different browser and tried that?

Have you run a speed test?

http://www.speakeasy.net/speedtest/

[anotherblack944]

+1 on the "What router did you buy" question. I had similar behavior earlier this year on Charter. I went through several cheap routers. My son finally talked me into getting one of the "gaming routers".. Not readily available locally but Amazon has good prices BTW. No problem since.

BTW - don't make the mistake of enabling the router notification options! I tried that and had my email account promptly disabled by charter. Turns out the router was getting hammered with intrusion attempts and the cheap'o processors couldn't keep up. Charter's response.. "it happens nothing we can do". I'm really wondering if U-verse will be better?

[rick-l]

It is working again.

I am beginning to think modem also which means this won't get fixed until charter comes out here. They won't let me exchange it. Besides that it is physically hot.

Originally Posted by slodave

EDIT: What model router did you buy?

Netgear WGR614V9 $39

Originally Posted by HardDrive

Does the computer perform poorly on other tasks?

What else is it good for? Just kidding. The computer seems fine.

Originally Posted by HardDrive

Have you downloaded a different browser and tried that?

this one does the same thing Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14

Originally Posted by HardDrive

Have you run a speed test?

http://www.speakeasy.net/speedtest/

Last Result:
Download Speed: 2472 kbps (309 KB/sec transfer rate)
Upload Speed: 483 kbps (60.4 KB/sec transfer rate)
Seems like last time I did that download was about 4000 kbps

I found another test that I’m trying to decipher.

C:\Users\Rick>pathping 24.217.58.82

Tracing route to 24-217-58-82.dhcp.stls.mo.charter.com [24.217.58.82]
over a maximum of 30 hops:
0 Rick-PC [192.168.1.2]
1 192.168.1.1
2 10.169.227.1
3 24.217.2.161
4 24-217-58-82.dhcp.stls.mo.charter.com [24.217.58.82]

Computing_statistics_for_100_seconds...
____________Source_to_Here___This_Node/Link
Hop__RTT____Lost/Sent_=_Pct__Lost/Sent_=_Pct__Address
__0___________________________________________Rick-PC_[192.168.1.2]
________________________________0/_100_=__0%___|
__1____0ms_____0/_100_=__0%_____0/_100_=__0%__192.168.1.1
_______________________________13/_100_=_13%___|
__2____8ms____13/_100_=_13%_____0/_100_=__0%__10.169.227.1
________________________________5/_100_=__5%___|
__3___15ms____18/_100_=_18%_____0/_100_=__0%__24.217.2.161
________________________________2/_100_=__2%___|
__4___12ms____20/_100_=_20%_____0/_100_=__0%__24-217-58-82.dhcp.stls.mo.charter.
com_[24.217.58.82]

Trace complete.

[slodave]

Pathping combines ping and tracert. I don't think it will really help diagnose the issue. If you continue to try tracert when the Inet goes down and hop 2 shows *, then I'd say it's the modem.

Dave

[rick-l]

Originally Posted by slodave

Pathping combines ping and tracert. I don't think it will really help diagnose the issue. If you continue to try tracert when the Inet goes down and hop 2 shows *, then I'd say it's the modem.

Dave

When it wasn't working hop 2 shows 4 *.

I did a search on tracert and tring to figure out what the 3 times refer to. This was from a minute ago.


C:\Users\Rick>tracert www.charter.net

Tracing route to www.charter.net [64.192.190.12]
over a maximum of 30 hops:

__1_____1_ms____<1_ms____<1_ms__192.168.1.1
__2_____5_ms_____5_ms_____5_ms__10.169.227.1
__3_____6_ms_____7_ms_____*_____24.217.2.161
__4____12_ms_____8_ms_____7_ms__24-217-58-82.dhcp.stls.mo.charter.com_[24.217.58.82]
__5____43_ms____42_ms____41_ms__207.88.185.81.ptr. us.xo.net_[207.88.185.81]
__6____41_ms____41_ms____42_ms__207.88.82.221.ptr. us.xo.net_[207.88.82.221]
__7____42_ms____40_ms____41_ms__dap-brdr-01.inet.qwest.net_[63.146.26.173]
__8____43_ms____44_ms____42_ms__dal-core-02.inet.qwest.net_[205.171.225.54]
__9____64_ms____62_ms____66_ms__jfk-edge-23.inet.qwest.net_[67.14.5.158]
_10____71_ms____70_ms____74_ms__63.237.128.170
_11____79_ms____72_ms____71_ms__64-192-190-12.wcg.net_[64.192.190.12]

Trace complete.

[slodave]

There's a definite problem near you. Here's a traceroute from my house to what I think may be your eternal I.P.

slodave@ns1:~$ traceroute 24.217.2.161
traceroute to 24.217.2.161 (24.217.2.161), 30 hops max, 38 byte packets
1 xxx.xxx.xxx.xxx (xxx.xxx.xxx.xxx) 0.611 ms 0.490 ms 0.393 ms
2 adsl-68-127-45-213.dsl.irvnca.pacbell.net (68.127.45.213) 9.593 ms 11.630 ms 9.914 ms
3 dist3-vlan50.irvnca.sbcglobal.net (67.114.50.1) 9.908 ms 9.145 ms 9.952 ms
4 bb1-g10-0.irvnca.sbcglobal.net (151.164.92.194) 64.978 ms 14.104 ms 9.965 ms
5 ex2-p14-0.eqlaca.sbcglobal.net (151.164.243.170) 9.967 ms 9.100 ms 9.954 ms
6 151.164.248.218 (151.164.248.218) 10.038 ms 9.332 ms 9.920 ms
7 cer-core-01.inet.qwest.net (67.14.8.210) 72.518 ms 71.599 ms cer-core-02.inet.qwest.net (67.14.8.214) 69.975 ms
8 205.171.139.30 (205.171.139.30) 69.160 ms 69.375 ms 69.980 ms
9 208.44.154.174 (208.44.154.174) 77.502 ms 76.859 ms 77.449 ms
10 24-217-58-146.dhcp.stls.mo.charter.com (24.217.58.146) 77.501 ms 79.021 ms 79.977 ms
11 24.217.3.9 (24.217.3.9) 215.073 ms * *

The x's are where my I.P. would be. You can see what happens at hop 11. I have one this repeatedly and it always times out once or twice. BTW 4 '*' means that that hop (router) is unreachable.

Go to www.whatismyip.com and then PM me the I.P. addy.

[rick-l]

New modem and all is well

[slodave]

Originally Posted by rick-l

New modem and all is well

I'm glad you were able to sort it out.