Know Chimneys? Is this liner right?

[stomachmonkey]

Out of curiosity was it an easy conversation or were they resistant at first?

[cstreit]

THey were grumpy at first.

When I came out there it was clear they were defensive. I had emailed the salesman/inspector and told him that I thought these issues should be resolved before they proceeded. He then told me he wasn't aware I was having the liner replaced. I responded. "Oh, I'm sorry, I thought you were the Terry that did my estimate on the replacement liner." LOL.

Yes, I did really need it, all the liners were cracked in at least 2 places.

So they show up and I ask them to take care of this. They discussed why they did it this way, and that "I will take a look at the "perceived problem". There was tension, they weren't happy. I was tempted to tell them that I didn't care if it was perceived or not, but that they should just fix it and shut the f*%k up. But I didn't and held my tongue.

An hour later they knock on the door. They reoriented the liner, cleaned up, and were now very upbeat and cheerful. Weird, but I think they actually felt better about getting a much better result. We chatted it up, they showed me the new improved setup, and all was good.