i LOVE great customer service. LOVE IT!

[vash]

my high end flashlight took a dump. it doesnt charge anymore. i called the company, and was chatting up the nice lady. she asked me what the torch was or was not doing. i gave her my information and started "weaving" my story angling for a new flashlight. my computer "pinged!" while i was talking to her! she then said, i just sent you a pre-paid shipping label, and a RMA #. send it to us and we will send you a brand new flashlight.

i talked her into exchanging it for a smaller one, but then called back to ask for my bigger (brighter and longer charge), original torch. no problemo!

talk about painless. i work in a dark, wet tunnel. i work that thing.

[phoenix_iii]

I've had similar great CS from Surefire. =) You pay in part for the name, but you get the service too, which drives the name.

[GH85Carrera]

Yea, it is nice.

I ordered a special mount to hang my radar detector from my rear view mirror. No more suction cups. I messed up on the order and received the wrong one. The company mailed out the correct one with return postage for the wrong one. No fuss no muss no charge.

[vash]

you should have seen the script i was ready to play out..hahahha. what a waste of time.

here is my flashlight..one of them. we had a power outage in the tunnel. dark is an understatement. i fired this thing up and it was amazing.

Flashlights | 5.11 Tactical

great company.

[Steve Viegas]

The only stories I hear about Surefire lights and the company are positive.

[dtw]

Originally Posted by vash

i work in a dark, wet tunnel. i work that thing.

For some reason I was thinking you were a civil engineer, not an MD. My bad.

[vash]

Originally Posted by dtw

For some reason I was thinking you were a civil engineer, not an MD. My bad.

mental imaging is blowing up!! boomchakabowwow!

[myamoto1]

I've had similar experiences with Lutron (hey, it's lighting related). I had one of their Maestro digital dimmers go bad on me. They sent out a replacement with a pre-paid label to send the defective unit back. I had the replacement w/in a few days.

[dhoward]

I've had similar experience with Weber metal products with my 23 year-old Performer grill. I don't believe I've ever paid for a replacement part.

[HardDrive]

I think the customer service at Geico is great. Very happy with them.

[Zeke]

USAA has good CS. Verizon is at the bottom of all things evil.

[Moses]

Originally Posted by vash

i work in a dark, wet tunnel. i work that thing.

No offense, but you're not working like a pro if you need a flashlight.

[Dan J]

On a Porsche related topic John at CCW wheels has unquestionably the best customer service of anyone I've ever met in motorsports and I've met alot.
He just does what he says

[look 171]

Originally Posted by myamoto1

I've had similar experiences with Lutron (hey, it's lighting related). I had one of their Maestro digital dimmers go bad on me. They sent out a replacement with a pre-paid label to send the defective unit back. I had the replacement w/in a few days.

Wow, next time I know. I have had more then a few of those thing go out on me. We just eat the $70 dollars and buy them a new one. This is after 5 years of useage. These are low voltage Maestros. I generally stock a couple of those in our office.

[azasadny]

I've purchased a few items from Tactical 5.11 (CPL jacket, shirt, etc...) and everything is well worth the cost and customer service is fantastic!