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AutoBahned
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Tech Support
- thought some of you might enjoy this; I had to wait about 40 minutes to get her on the chat line too.
Please wait while we connect with you with a Lenovo Chat Representative. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. You have been connected to Natasha Taylor. Natasha Taylor: Thank you for choosing Lenovo Chat service, this is Natasha. How may I be of assistance today? Natasha Taylor: Hello, how are you doing today? randy: I think I need a new ultrabay battery for the Z60m randy: hello??? Natasha Taylor: What's your model number and machine type ? randy: Z60m Natasha Taylor: What's your model number and machine type ? randy: 2A950P = Order # randy: it's a laptop; tons of numbers all over the thing randy: 2529-04U = Machine Code randy: LR-03627 randy: Lenovo Thinkpad 560 type 2640 Natasha Taylor: let me check one moment please,. Natasha Taylor: So you are looking for a battery right ? randy: yes, unless there is some way to revive it Natasha Taylor: I can help you with a part number. Natasha Taylor: But you will need to call IBM parts team to make a purchase. The agent is sending you to Lenovo Support - System service parts - ThinkPad Z60m. Natasha Taylor: Check the above link. randy: what is p/n I need and phone # for them? Natasha Taylor: The number is 800-388-7080 randy: p/n ??? randy: that site does not work randy: here is a problem retrieving the document RNAV-DOC. randy: link no workie! Natasha Taylor: I apologize for the inconvenience. Natasha Taylor: Which cell battery do you want ? Natasha Taylor: 6 cell part number is 92P1127 randy: the one that fits into the Ultrabay Natasha Taylor: 9 cell battery is 92P1131 randy: which one fits the ultrabay???? randy: one more time: I think I need a new ultrabay battery for the Z60m Natasha Taylor: I apologize I dont have a part number handy. Natasha Taylor: Please contact IBM parts team to get more information randy: how about I just buy a new laptop from a company that knows what they are doing - NOT lenovo Natasha Taylor: Is there anything else I can be of assistance with today? randy: yes, what is the phone number for Apple Computer? I want to buy a MacBook. |
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12-13-2010, 12:41 PM
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Registered
Join Date: Jan 2005
Location: Minneapolis
Posts: 7,482
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I posted a thread here recently about my great experience with Hewlett Packard / Compaq for the same thing. I was very pleased.
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12-13-2010, 12:52 PM
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Band.
Join Date: Dec 2003
Location: Denver, CO
Posts: 13,320
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That's rough.
I've never had much success with chat support either. I'm thinking it's the Indians who are in training for live phone support but aren't quite ready.
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1983 SC Coupe 1963 BMW R60/2 1972 Triumph Tiger 1995 Triumph Daytona SuperIII |
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12-13-2010, 12:55 PM
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<insert witty title here>
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I've only used online chat once or twice for support (twice with HP for my Laserjet 3030), but I've actually found it works quite well. And never had to wait 40 minutes.
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Current: 1987 911 cabrio Past: 1972 911t 3.0, 1986 911, 1983 944, 1999 Boxster |
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12-13-2010, 01:09 PM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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A lot of those support centers are outsourced. The person that you are talking to is running thru a database of the products that they are hired to support.
You could call on your computer then call back 10 minutes later about your microwave and get the same person. They have no direct product knowledge.
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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12-13-2010, 01:14 PM
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Registered
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I'm with Jeremy. The few times I have done the chat support has always ended up in elevated blood pressures.
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Make sure to check out my balls in the Pelican Parts Catalog! 917 inspired shift knobs. '84 Targa - Arena Red - AX #104 '07 Toyota Camry Hybrid - Yes, I'm that guy... '01 Toyota Corolla - Urban Camouflage - SOLD |
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12-13-2010, 01:17 PM
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Used Up User
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I run about 50/50 good/bad. I often ask them: "How's the weather in Mumbai . . ?"
Ian
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'87 Carrera Cab ----- “Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.” A. Einstein ----- |
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12-13-2010, 01:19 PM
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canna change law physics
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Quote:
__________________
James The pessimist complains about the wind; the optimist expects it to change; the engineer adjusts the sails.- William Arthur Ward (1921-1994) Red-beard for President, 2020 |
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12-13-2010, 01:46 PM
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AutoBahned
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yes, I saw that thread & I'm glad to hear hp has good support (I still have stock in them).
You never know if "Natasha" is in India, or Kentucky, or Russia... I do expect that India will be priced out of the market eventually and call centers will move to Africa. We are a popular spot for call centers right here in Orygun. I wasn't trying to attack her (or, who knows, him) personally, but I did think I'd register with the supervisors who look the records over, that Lenovo needs to improve their tech support. I know they used to have pretty decent tech support. One thing about Apple, they have great tech support (at least for the iphone). |
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12-13-2010, 02:21 PM
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Registered
Join Date: Mar 2003
Posts: 10,322
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darn near could have been a better 'Liza script with a database to reference for other stuff like part numbers
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“IN MY EXPERIENCE, SUSAN, WITHIN THEIR HEADS TOO MANY HUMANS SPEND A LOT OF TIME IN THE MIDDLE OF WARS THAT HAPPENED CENTURIES AGO.” |
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12-13-2010, 04:06 PM
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AutoBahned
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so, "Natasha" would be a simulated "intelligence" for a psych. research project?
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12-13-2010, 04:16 PM
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Used Up User
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A month ago, I had to call Visa to get back $2K in over payments on my brother’s account. My lawyer had sent them letters back in February. No response. I decided to have a go. After the usual holding pattern, I got some poor Indian woman who had to check with her manager continuously. I got frustrated & almost launched into the parrot skit with her. I did tell her “He’s dead. I told you he was dead. I closed his account last November when he died. My lawyer wrote to you & told you he was dead. Then you sent a check to a dead man & to a dead account & at a dead address. And you are surprised that I didn't get the check? Do you not understand? HE’S DEAD!”
I got the money. Ian
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'87 Carrera Cab ----- “Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.” A. Einstein ----- |
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12-13-2010, 04:38 PM
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Make Bruins Great Again
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I sometimes wonder if the online chat with a rep is software instead of real people. The (it?) seems to ask questions right after I gave the info:
I need a battery for a Thinkpad Z60-Which Thinkpad do you need the part?-A Z60, I need a battery for a Z60-What part do you need?...
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-------------------------------------- Joe See Porsche run. Run, Porsche, Run: `87 911 Carrera |
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12-13-2010, 05:53 PM
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AutoBahned
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could be - I thought it might just be delay in seeing my post & them doing 20 of these things at once
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12-13-2010, 07:05 PM
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Registered
Join Date: Feb 2004
Location: Melbourne, Australia
Posts: 101
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I have a Z61t that also needs a new battery. I might as well just keep the blood pressure down and order that MacBook...
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Cheers; -Andre. 81 911 Cabriolet 82 928S (Sold) http://ando911.blogspot.com/ |
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12-14-2010, 03:12 AM
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canna change law physics
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Can't you buy the battery from a batteries only place for about 1/3rd the price?
__________________
James The pessimist complains about the wind; the optimist expects it to change; the engineer adjusts the sails.- William Arthur Ward (1921-1994) Red-beard for President, 2020 |
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12-14-2010, 04:17 AM
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Registered
Join Date: Mar 2001
Location: Marysville Wa.
Posts: 22,428
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__________________
https://www.instagram.com/johnwalker8704 8009 103rd pl ne Marysville Wa 98270 206 637 4071 |
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12-14-2010, 07:28 AM
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Registered
Join Date: Jan 2005
Location: Minneapolis
Posts: 7,482
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Quote:
I didn't know you could buy a MacBook for under $40, but I do know you can buy a battery for your Z61T for that. |
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12-14-2010, 07:34 AM
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The Unsettler
Join Date: Dec 2002
Location: Lantanna TX
Posts: 23,885
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__________________
"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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12-14-2010, 08:12 AM
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AutoBahned
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Quote:
+ I wanted to see if they could save me some time & hassle (no battery listed on I'net search using either p/n that actually looked like this batt. (!)) |
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12-14-2010, 12:13 PM
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1972 Porsche 911T 2.4
1984 Porsche Targa 3.2L
1987 Porsche 911 Carrera Cabriolet 3.2
1970/1982 Porsche 914-6/911SC 2.7 RS
Max
