"troubleshooting information" is an option choice under Help in FF 4.0 -- it splats out a table when you select it; and that is one row from the table

I have a tech support question re testing my video card in to Radeon, but no answer yet.

Looked at their driver database and could not figure out which one to download.

which video card do you have? look in control panel\system\device manager\display adapter

also, a screenshot of that troubleshooting page might be helpful. i found it in my FF. pretty cool.

here it is from the "copy all to clipboard" facility:

Application Basics

Name
Firefox

Version
4.0.1

User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

Profile Directory

Open Containing Folder

Enabled Plugins

about:plugins

Build Configuration

about:buildconfig

Extensions

Name

Version

Enabled

ID

Modified Preferences

Name

Value

browser.places.smartBookmarksVersion
2

browser.startup.homepage_override.buildID
20110413222027

browser.startup.homepage_override.mstone
rv:2.0.1

extensions.lastAppVersion
4.0.1

network.cookie.prefsMigrated
true

places.database.lastMaintenance
1305682949

places.history.expiration.transient_current_max_pa ges
128827

privacy.cpd.cookies
false

privacy.cpd.downloads
false

privacy.cpd.formdata
false

privacy.cpd.history
false

privacy.sanitize.migrateFx3Prefs
true

privacy.sanitize.timeSpan
0

Graphics

Adapter Description
ATI Radeon HD 5600 Series

Vendor ID
1002

Device ID
68d8

Adapter RAM
1024

Adapter Drivers
atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64

Driver Version
8.700.0.0

Driver Date
1-13-2010

Direct2D Enabled
Blocked on your graphics driver. Try updating your graphics driver to version 10.6 or newer.

DirectWrite Enabled
false (6.1.7601.17563, font cache n/a)

WebGL Renderer
(WebGL unavailable)

GPU Accelerated Windows
0/2

xfx HD Radeon 5670 ZNF3 1 Gbyte is the video card descriptor

which OS are you using?

right. that is actually listed in the troubleshooting information you posted. :)

Win 7 - 64 bit

I just let Windows reinstall a video driver for the car - it selected one

also did the uninstall; reboot machine; and will download FF and try it out

I am on Chrome at the moment

never mind, i looked it up. you are using windows 7. give me a minute and i'll get the link to the video drivers you need.

Damn! It looks normal now

if you are still interested in installing video drivers, they are here:

ATI Radeon

download the catalyst suite and install.

i bet it was some .dll dealing with your video drivers. let us know if you have other issues.

no, I was wrong - it looks the same as before

maybe it's driving me crazy or causing eyestrain

I checked Yahoo Email also - same problem as before.

thanks for your help

I'm interested to hear again or from anyone else - but I think a full replacement of the graphics card may be the next step...

nah. download the catalyst suite after you've tried the stuff from mozilla, above.

ok, might as well try it

any joy?

Man your computer is always busted. Buy a Mac and be done with this.

I'd take that computer back and cram it up someone's azz.

nope, no change after installing the catalyst suite - I'd expect the Win 7 Device Mgr. to have downloaded the best / latest driver anyway.

re: Mac - I have one piece of critical software that has always required a PC with a serial port on it -- I am going to check and see if they have a Mac version of it

other issues are that my Dell XP system always worked pretty well - all this started with this new computer, its hardware, and Win 7 (and with MS Orifice 2003)

Apple makes you do things their way - until now Windows let me (with a bit more effort) do things my way, but Win 7 has forced me to do a lot of things in different ways (or not at all) and has been a tremendous hassle

Try and keep away from the windows default drivers when it comes to video cards. They are normally very dated as video drivers are frequently updated by the vendors.

You should be able to get a MAC if you want one. A USB serial port will work fine on it, and if the program you need only runs in Windows, well you can run Windows as well.