Anybody else work in IT?

[Head416]

We received this email a few minutes ago:



I was laughing harder than I have in a while. Gotta love users.

[mikester]

One time, I got a trouble ticket with a mac address that had a 'G' in it.

[masraum]

Sweet!

The one that really stands out to me. I was supporting Cisco's Network Management software (barf!). The program was mostly java based.

I get this ticket from a user that says:

"Is CiscoWorks susceptible to this Windows bug _________?"

I responded, "Well, since the bug is actually a Windows bug, then CiscoWorks shouldn't be at risk, but if you have CiscoWorks installed on a server running a version of Windows that is at risk then it could be affected indirectly."

Her response: "We are running CiscoWorks on Solaris, will that be affected?"

Seriously, she was the "Solaris Admin".

[azasadny]

Funny!

[masraum]

Originally Posted by mikester

One time, I got a trouble ticket with a mac address that had a 'G' in it.

Is that MACv6?

[legion]

Yep. I'm a developer, and third-level support. There are two levels of call center before a call from an end-user gets to me, and I train the call-center people pretty extensively. I seriously got my first call from an end-user in ten years last month.

I was asked if an upgrade on a certain date included a certain feature. They included an e-mail, that I wrote, that said the upgrade included the feature.

[Scott R]

I had a VP ask me if we could start a project to get "super internet" installed. I think he must have seen it on some television commercial. Or maybe he was thinking internet2 or something... He's gone anyway, but he was perfectly willing to fund it.

[red-beard]

Originally Posted by mikester

One time, I got a trouble ticket with a mac address that had a 'G' in it.

We used to program in Octal...and had similar problems with 8's and 9's.

[widebody911]

Facepalm of the day (VMWare): guy comes to me with a problem "So, I installed {package} on my VM, and then I reverted the snapshot, and now it's not there. WTF?"

[masraum]

Originally Posted by widebody911

Facepalm of the day (VMWare): guy comes to me with a problem "So, I installed {package} on my VM, and then I reverted the snapshot, and now it's not there. WTF?"

Haaaaa, hahahaha. Nice.

[masraum]

Originally Posted by red-beard

We used to program in Octal...and had similar problems with 8's and 9's.

Wow, that's unusual. I wrote a paper on number systems in the eighth grade. The knowledge from that paper has served me well in my IT career.

[Scott R]

Originally Posted by widebody911

Facepalm of the day (VMWare): guy comes to me with a problem "So, I installed {package} on my VM, and then I reverted the snapshot, and now it's not there. WTF?"

lol, I would of said "I sure hope so..."

[red-beard]

Originally Posted by masraum

Wow, that's unusual. I wrote a paper on number systems in the eighth grade. The knowledge from that paper has served me well in my IT career.

You misunderstand. I had to help correct other people's code. They'd put in 8's and 9's...

Remember six times nine does equal forty-two, in base 13...

[masraum]

Originally Posted by red-beard

You misunderstand. I had to help correct other people's code. They'd put in 8's and 9's...

Remember six times nine does equal forty-two, in base 13...

No, I got what you were saying. I was saying that "octal" was unusual. I get 0,1,2,3,4,5,6,7,10.... I'd just never heard of anything but base 2, 10, or 16 mentioned in any sort of practical application.

[svandamme]

My Activation on the Blackberry BES server fails , it doesn't work.
this is very important i am the CEO and need my Iphone to work for the weekend!

[Bill Douglas]

WE ARE HAVING A MELTDOWN, WE ARE HAVING A MELTDOWN, ....

Turned out he had spilt his coffee under the computer.



Another chap, a phd actually, called us in support and said his computer was completely dead and had URGENT work he had to get done. It was switched off at the wall.

[Bill Douglas]

One day one of the girls in IT came in and said "OMG, you should see the receptionist in Travel department, she is wearing almost nothing today" I thought "Is that right" as I knocked her off the network and waited 60 seconds for the phonecall.

[KFC911]

Originally Posted by masraum

No, I got what you were saying. I was saying that "octal" was unusual. I get 0,1,2,3,4,5,6,7,10.... I'd just never heard of anything but base 2, 10, or 16 mentioned in any sort of practical application.

Same here...I lived in the binary/hexidecimal world for years before I retired, and started my career (communications systems programmer) in microcode development for sophistacted network devices. Like Chris, I typically only got the "tough issues" (crossing all platforms) after they bubbled up the ladder. As you network guys know, "everything is a network problem" until proven otherwise. One of our/my last projects was a huge VOIP conversion, so I kinda enjoyed telling the 1st/2nd/3rd levels of support: if you (or the end user) pick up the phone to report a "network problem", and get a dialtone...hang up and keep looking for the real issue .

ps: To be clear, I'd never pull this on an "end user", but I could be brutal to "experienced server" folks who were clueless and always looking for a "scapegoat".

[Scuba Steve]

I do better than working in IT. I used to work in IT. In grad school I had all of my department's desktops, while a second admin handled our servers and a third old school guy with a hoard of leftover parts from the '60s handled the network. I took care of labs, professor's offices, machines that controlled test equipment, TAs, classroom computers... It was a fun job though, except for the ten times a day I had someone come in complaining that they forgot their password. Most of my time was spent figuring out ways to prevent people from doing things they shouldn't be doing in the computer labs.

[id10t]

Not only in IT, but in Educational Technology. Apparently when you get your PhD or close to it all of your common sense falls out your butt....

BTW - happy sysadmin day!