You might be able to LEARN from me....

[recycled sixtie]

It has been 17 days since we ordered our Samsung oven from a local appliance store. Still no stove yet. Why did we order a new stove? While cooking a turkey in our 35 year old stove and having the turkey in a cook in a bag in the cooking pan, the turkey gravy/fluid came out of the vent holes and dripped down in a continuous stream. This stream connected the heating element to the oven. The oven became an arc welder emitting white light. I turned the power off. The damage to the heating element caused it to narrow and become less effective.

To make a long story shorter, we ordered a new oven Dec.27 and we are still waiting for it. We never thought to ask before we signed on the dotted line to get a firm date.They said soon. A couple of days has now become 17. Perhaps when you are shopping for a big ticket item you might want to put it in the contract something like

"Contract void if no delivery within X number of days".

At least Pelican Parts has an order tracking system so you can see where your parts are.
Is it really that difficult for a company to tell you where your oven is? Korea? On a ship? The salesman sold me on everything. I just don't have an oven to show for it.

[onewhippedpuppy]

Go back and demand a refund. It's probably back ordered and they just don't want to let you off of the hook and lose a sale.

[BeyGon]

Isn't this the same as a doctor appointment?

[KFC911]

I would cancel via CC (if that's how you paid) and never visit that store again while letting the "powers that be" know why. If not a CC transaction, find another way out imo. Out of principle at this point...

[sammyg2]

Good info, thanks for learning us.

But I have a gas stove

[Icemaster]

So how'd the turkey turn out? Never tried arc welding a meal.

[recycled sixtie]

Originally Posted by Icemaster

So how'd the turkey turn out? Never tried arc welding a meal.

Actually the turkey was almost done which was fortunate. We have not used the oven much since as it takes forever to heat up and don't want to put the heat above 350F.

Thanks for asking about our oven. A new oven will be a real treat.

[Brian in VA]

When we got new appliances, one of the things my wife wanted was the same way. They didn't have it in stock and said it'd have to ship from Japan and could be any time, they wouldn't guarantee anything. We went with another one. I thought that was weird then too, no way to know or speed it up or request it, just comes when it comes.

[Schumi]

Large, heavy item shipping to stores is done via various freight services, many outside the normal fedex-ups-etc carriers.

For normal packages, FedEx and UPS have it down to a science. Tracking, confirmation, everything is precision.

Large freight carriers, in my recent experience, are behind a bit on the integration of these modern services. Things take longer. Things sit on docks and don't move. Things that are ordered from an 'in-stock' warehouse turn out to be nowhere near that warehouse nor in the country at all.

I just had the unfortunate experience of spending an entire day trying to track down 5 pallets worth of special goods of incredibly high value that were mis-shipped to a place near me instead of where they needed to go, which was 3000 miles away in Canada. There was no tracking, no electronic anything- all the truck manifests were just hand-written forms which were not in an sort of electronic form or communicable quickly at all. A freight service was contracted by another one to get it to me, and the hand-off between the two was signed for on a slip by some person with no contact information whatsoever.

Stuff showed up eventually, but there seriously was no difference in the way it was handled versus the way it would have been handled if this was the 1850's. other than horse-and-wagon was an 18 wheeler. You would think, with things like simple email and barcodes being cheap, that they would be used to track shipments worth hundreds of thousands of dollars potentially. But... nope...


Sorry that was a rant. But applicable.

[Heel n Toe]