2013 JD power Vehicle Dependability Study -- Some surprises

[kaisen]

2013 Vehicle Dependability Study | J.D. Power

This is a study of 37,000 owners who purchased their 2010 vehicles new and what problems they experienced in their third year of ownership



Top Cars:




Top Trucks:

[kaisen]

Last year's results (2009 vehicles):

JD Power dependability study of 2009 vehicles

[aigel]

What is very interesting is the lack of spread in this distribution. Does an individual owner actually feel the difference between a Lexus and a Chrysler in terms of going to the shop? On average the Lexus person goes in once with a problem, the Chrysler twice, over the time frame studied. (2 years?).

Thanks for sharing. Generally this shows that all new cars are quite good.

G

[Scott R]

No surprises on this list, my mechanic buddies at the caddy dealer say the 2012 CTS is a just a mess of rattles and other assorted transmission problems. That one car probably dragged them down.

[kaisen]

Originally Posted by Scott R

No surprises on this list, my mechanic buddies at the caddy dealer say the 2012 CTS is a just a mess of rattles and other assorted transmission problems. That one car probably dragged them down.

You must have missed this:



The 2010 CTS ranked higher than all but the ES350 and MKZ

Higher than the BMW 3 series
Higher than the Mercedes-Benz C-class
Higher than the Infiniti G37
Higher than the Acura TL
Etc
Etc

[Scott R]

Didn't miss them at all because they are irrelevant to Cadillac dropping several positions from last year. Unless you're suggesting that BMW and others are supplying parts to Cadillac or something? Because I never mentioned them.

[SeanPizzle]

My Lexus GS is getting long in the tooth (06), but it has been rock solid. I lost the alternator at 92K miles because it was caked with oil from a cam seal leak (fixed when timing belt done). If plan on keeping this for my daughter to drive in 6 years. My buddy has a 420K mile 91 LS400, stock engine and tranny.

[enzo1]

??? they didn't sell very many Honda Crosstours or Toyota Sequoia's ....how does that figure in? or does it matter? Thanks for posting, very surprising.

[5String43]

And the question of how to define "problem" raises its head. Is it something major, like a blown engine, or something niggling, like a squeak from the dash? I'm really interested to see Merceds-Benz and Audi so far up the ladder and BMW so far down.

[speeder]

How could "Ram" be near the top and Dodge be at the absolute bottom? Isn't Ram just a model of Dodge? WTF am I missing here?

[RANDY P]

aaah. Dodge in their rightful place.

rjp

[Scott R]

Originally Posted by speeder

How could "Ram" be near the top and Dodge be at the absolute bottom? Isn't Ram just a model of Dodge? WTF am I missing here?

I'm just taking a guess at this, but when I worked for GM if you mentioned that a "GMC" was the same a "Chevrolet" pickup truck people would get pissed and say they were two completely separate things. Maybe that's how Dodge sees "RAM?" I dunno.

[kaisen]

Originally Posted by speeder

How could "Ram" be near the top and Dodge be at the absolute bottom? Isn't Ram just a model of Dodge? WTF am I missing here?

Originally Posted by Scott R

I'm just taking a guess at this, but when I worked for GM if you mentioned that a "GMC" was the same a "Chevrolet" pickup truck people would get pissed and say they were two completely separate things. Maybe that's how Dodge sees "RAM?" I dunno.

"RAM" is now a separate brand and franchise

"SRT" is also separate from Dodge

[chapo]

I have heard through the grapevine that JD Power is pay for play, and it was basically started on a "or else" premise.

[kaisen]

Originally Posted by chapo

I have heard through the grapevine that JD Power is pay for play, and it was basically started on a "or else" premise.

Then I guess Lexus and Porsche have a huge extortion budget, eh?

[chapo]

Just saying, lol, btw I do trust Your opinion, seem like a non-biased dude.

[chapo]

They would have a higher budget than others, no? Lol

[JavaBrewer]

And we're planning on a Land Rover LR3 to replace the Discovery we sold...haha.

[Jim Sims]

Matches my experience with BMW and Ford. BMW better get their act together soon - embarrassed BMW owners are starting to publicly grumble about unreliability and cost of repairs. The BMW "boutique maintenance and repair situation" is an expensive joke with parts swapping mechanics instead of informed trouble shooting. $300 to bleed the brakes - they are plain nuts.

Just the opposite with Ford - trouble free operation and minimal maintenance after a decade of moderate use - at 80,000 miles the brakes are still within spec thanks to my easy driving wife. Nothing much except oil changes (Swepco) and a couple of transmission fluid and filter changes,

[HardDrive]

My family's Fords have all been excellent.

I've had 2 modern Porsches, a 986 and my current 997S. Only problems have been really minor. Broken window switch, front trunk release switch. They both rattle and squeak like hell.