UPS (Useless Parcel Service)

[Mike80911]

So for the third time I get the shaft from UPS and this time I am going to take them to court. The first time I shipped a cell phone to a friend and they "lost it" or as I think one of their workers kept it for themselves. I paid $300 new for the phone and they said well it was used o we are only paying you $90. Next time I ship my custom motorcycle parts to a painter to be painted. After he finishes painting the parts he ships them back and again they "lose them". I file the claim and they tell me you cannot file a claim only the shipper can. He files the claim and then they say we will pay for them but we are going to pay the painter because he shipped them he tells them to pay me because they are my parts they refuse and pay him. Luckily he is an honest guy and sends me the money.
UPS then calls me and tells me they found the parts in Arizona in an unmarked box not even the box they were shipped in. How did they end up in a different box thousands of miles away?
Now for the icing on the cake I sold a 911 dash in near perfect condition on ebay. I ship it UPS again my mistake and the buyer calls me and tells me that the dash is cracked in half. He says I know you did not ship it this way so UPS damaged it. I file a claim and guess what they find that the damage is my fault because I did not have enough padding around the dash. It is plain to see one of there experts placed a heavy box on top of it and caused this damage. The worst part of it is not the fact I am out the money but they destroyed a nice 911 dash.
So as I said this time I am filing a small claims case against them, hopefully I get a judge who is as tired as I am of seeing big companies screw over the little guy and finds in my favor.

[motion]

Good luck and let us know how that turns out. If you didn't package it well, you don't have a case.

[on2wheels52]

I guess I get more incoming than outgoing (mostly firearms). My experience does not mirror yours.
Jim

[porsche4life]

Originally Posted by on2wheels52

I guess I get more incoming than outgoing (mostly firearms). My experience does not mirror yours.
Jim

Yup, the UPS man is here almost daily, and pretty much every issue we've had was due to poor packaging...

[Rusty Heap]

Originally Posted by on2wheels52

I guess I get more incoming than outgoing (mostly firearms). My experience does not mirror yours.
Jim

maybe it's NY (New York), and not UPS?

In hundreds of shipped packages, zero issues on my end.

[944Larry]

Good luck with them. They're all but exempt from any kind of liability. Think lobbyists spreading money around DC. I got $9000 off a $100000 loss back in the mid 90's.

[GH85Carrera]

We get packages from UPS that look like they dragged it behind the truck not in it. They can break almost anything.

[vash]

good lord..UPS smashed that rifle i bought from Seahawk. i still wince thinking about it.

[Racerbvd]

Originally Posted by Mike80911

So for the third time I get the shaft from UPS and this time I am going to take them to court. The first time I shipped a cell phone to a friend and they "lost it" or as I think one of their workers kept it for themselves. I paid $300 new for the phone and they said well it was used o we are only paying you $90. Next time I ship my custom motorcycle parts to a painter to be painted. After he finishes painting the parts he ships them back and again they "lose them". I file the claim and they tell me you cannot file a claim only the shipper can. He files the claim and then they say we will pay for them but we are going to pay the painter because he shipped them he tells them to pay me because they are my parts they refuse and pay him. Luckily he is an honest guy and sends me the money.
UPS then calls me and tells me they found the parts in Arizona in an unmarked box not even the box they were shipped in. How did they end up in a different box thousands of miles away?
Now for the icing on the cake I sold a 911 dash in near perfect condition on ebay. I ship it UPS again my mistake and the buyer calls me and tells me that the dash is cracked in half. He says I know you did not ship it this way so UPS damaged it. I file a claim and guess what they find that the damage is my fault because I did not have enough padding around the dash. It is plain to see one of there experts placed a heavy box on top of it and caused this damage. The worst part of it is not the fact I am out the money but they destroyed a nice 911 dash.
So as I said this time I am filing a small claims case against them, hopefully I get a judge who is as tired as I am of seeing big companies screw over the little guy and finds in my favor.

I have had the same problems in the past, and got the same BS excuses, I even provided before pix, pix while packing & finial packed pix for a one year only concours part they destroyed.
1st they said it wasn't insured, course that was easily disproven.
2nd they said it wasn't properly packed, again, easily disproven.
3rd they said it was packed so well, there was no way "they" damaged it, must have been shipped that way Course, I had pix that proved otherwise (anyone who has done Concours or delt with people restoring Concours people know how detailed they are and I made sure he had every angle of the part and every step of packing.
They still refused to make it right

[Rusty Heap]

show car Concours and USPS or UPS shouldn't be used in the same sentence.


Greyhound lost a Front 911 fender of mine once, shipped west coast USA to East coast USA.

I mean how do you lose a FENDER, in a box 1/2 the size of a refrigerator? Of course insured for $400 claimed value, I think I got $100 for it out of Dead Grey Dog shipping.

[john70t]

In a previous life, I toiled in the very pits of hell. imprisoned on all sides by tan walls of groaning fury. Moving, shifting, threatening at every second to wash over my head and bury my tired soul forever.

In the air, the stinging acrid smell of rubber belts spinning on an on in endlessly futility was mixed with that of burning plastic from electric motors, and amidst the heaving dust cloud of swirling popcorn pieces and god know what else I could barely view the scanner in the distance, just past my face.

This assault on the last of my olfactory senses was only enhanced by the tormenting howls of objects crushing all around. I paused, just for a stolen moment, and realized I was amidst the hopes and dreams of so many souls, soon to be lost with the tides of destruction. Books. Photos. Treasures. The last rifle or known dashboard in existence and hope to complete the project of a lifetime.

All cherished possessions. All soon to be gone.

With a loud pop of some unknown object being crushed out of existence, I suddenly found myself jolted awake again, and turned my broken body towards the wall. Somewhere inside that heaving mass of destruction was another tear.
The wall was me.

[HiBeam]

Originally Posted by john70t

In a previous life, I toiled in the very pits of hell. imprisoned on all sides by tan walls of groaning fury. Moving, shifting, threatening at every second to wash over my head and bury my tired soul forever.

In the air, the stinging acrid smell of rubber belts spinning on an on in endlessly futility was mixed with that of burning plastic from electric motors, and amidst the heaving dust cloud of swirling popcorn pieces and god know what else I could barely view the scanner in the distance, just past my face.

This assault on the last of my olfactory senses was only enhanced by the tormenting howls of objects crushing all around. I paused, just for a stolen moment, and realized I was amidst the hopes and dreams of so many souls, soon to be lost with the tides of destruction. Books. Photos. Treasures. The last rifle or known dashboard in existence and hope to complete the project of a lifetime.

All cherished possessions. All soon to be gone.

With a loud pop of some unknown object being crushed out of existence, I suddenly found myself jolted awake again, and turned my broken body towards the wall. Somewhere inside that heaving mass of destruction was another tear.
The wall was me.

I'm hooked. Next page, please.

[HiBeam]

I ordered several items lately & UPS was the shipper. It always seemed to take them 1 - 3 days longer than FedEx Ground. Tracking the items was frustrating over weekends...to see it just sit somewhere for 48 hrs.

[ForBell]

I ordered a cat eliminator kit recently, & asked why they didn't ship ups. guy said, "we've had too many probs w/them over the years."
i personally don't use ups anymore,either, if i can help it. but i never had a major issue anywhere close to the op.

[Chocaholic]

Originally Posted by Mike80911

hopefully I get a judge who is as tired as I am of seeing big companies screw over the little guy and finds in my favor.

I was sympathetic until I read this. Suggest avoiding the whole "beaten down by the man" defense in small claims court. Maybe Al Sharpton can act as your lawyer....

[red-beard]

We use Fedex for our shipping unless were shipping by motor-freight. I've had problems with every single group. The worst is USPS. UPS is next.

UPS broke Job Bob's transmisson on its return. They tried to claim I didn't package it properly. I purposely used the UPS store to package it!!! Fortunately, I had a spare rear cover from a parts transmission.

Fedex destroyed a starter. USPS lost a package of lead acid batteries. They mysteriously showed up 3 months later.

SAPA destroyed a shipment of solar panels and then would only pay about 20 cents on the dollar, claiming the panels were not packaged properly. $8000 written off...

[Mike80911]

Originally Posted by Chocaholic

I was sympathetic until I read this. Suggest avoiding the whole "beaten down by the man" defense in small claims court. Maybe Al Sharpton can act as your lawyer....

Sorry I did not realize that a UPS operator was reading this. I am far from someone who feels "beaten down by the man" but in most of my experiences with any large corporation when they make a mistake and instead of just admitting fault and standing behind their own insurance that I paid for they simply say not our fault. Arguing with their operators is useless they have a job to do and that job is to say we are not responsible. There is nowhere for the average consumer to turn when wronged by these companies. Have you not seen thousands of news stories of consumers getting the run around after being screwed by a company only to get immediate action once the media gets involved.
I happen to work for one of the largest companies in the world and I feel that they not only treat me very fairly but they treat their customers as they should like it is their life blood which they are. So sorry if my comment rubbed you the wrong way. Please do not compare me to a person like Al Sharpton you do not know me well enough to judge me.
I did not post this in the PARF forum and try to turn this into a political debate so please do not turn it into one thanks

[Shuie]

Originally Posted by Rusty Heap

I mean how do you lose a FENDER, in a box 1/2 the size of a refrigerator?

I have had UPS lose (2) of them. Vaporized. Never to be seen again. That's the only shipping claim I've ever been paid for.

[imcarthur]

We have corporately stopped insuring parcels shipped via UPS (or FedEx) due to their refusal to pay for damaged goods without a major battle for each & every claim. The US is widely known as the best place to 'test' your packaging survival rate. If US carriers can't break it than nobody can.

Ian

[VINMAN]

Originally Posted by Chocaholic

I was sympathetic until I read this. Suggest avoiding the whole "beaten down by the man" defense in small claims court. Maybe Al Sharpton can act as your lawyer....