How to handle this situation...? Long

[mb911]

1st Who is the team the Giants you speak of???


2nd Dish is aweful I believe we are black listed from ever using them again . We are stuck with direct TV as we are in the middle of no where and still have sat internet too.

[Bugsinrugs]

In your area you should talk to Don Adams. He represents both Dish and Direct TV. He is a nice guy and probably can help you out.

[Drdogface]

Hi neighbor... I don't know of him...is he an installer or ?

[Bugsinrugs]

Neighbor indeed! He runs a satellite installation company. Nice guy.

[mikester]

How much is a disputed collection going to ding your credit?

If I didn't want to take Seahawk's advice I would ask them for the recordings of the previous calls. If they say they don't have them ask them for their retention policy. If they can't give it to you then they don't have one and that means that if they are recording with no retention policy they may be on the hook for retaining the recordings forever.

Generally speaking - Sarbanes-Oxley is a far reaching act and if a company has a policy that isn't enforced then they don't have a policy. If they don't have a policy then they are usually on the hook for whatever it is.

I would start sending off emails to Executive management asking for help. They can't hold you to a contract that doesn't give you what you agreed to. Did you read the contract or was it presented to you verbally over the phone and recorded?

Most of the time with Cable/Sat companies the contracts are handled over the phone and recorded. So, someone told you something that wasn't correct and now you can't get what you agreed to pay ~$40 for. You didn't agree to pay more than that for it and if you're right then the recordings should show that.

So call back in, ask them who CAN help you if they can't and explain to them as Seahawk said. Don't ask for a supervisor, ask who can help you. If they don't know then ask them for a supervisor. Ask the if they can help you sort it out because you're not getting what you expected, you're unhappy and while you're unhappy their customer base is at risk. It's not a threat, it's a fact. You're unhappy, you're going to tell far more people that you are unhappy than you would tell if you were happy.

Finally, if you're honestly not getting any results from communicating with them then I would most certainly either cancel the card or simply take them to small claims court. I am not certain of this but what you may need to get the recordings is to do a discovery. You may consider sending a letter requesting a copy of the recordings so that you can review what was told to you and what you agreed to because it doesn't jive with what you're getting. Failing that simply take them to small claims court and start out asking for the amount of the contract termination or ask for the cost of repairing your credit if they ding it for breaking the contract (that they have already broken technically).

Also you can try this:

How To Launch An Executive Email Carpet Bomb

[Drdogface]

Mikester,
Great reply...thanks... I'll do just what you suggest. I didn't call them back yet because, frankly, I'm still a bit weak from my week in the hospital but I'll get on it in a day or so...great advice, pard..

[stomachmonkey]

Originally Posted by mikester

How much is a disputed collection going to ding your credit?

If I didn't want to take Seahawk's advice I would ask them for the recordings of the previous calls. If they say they don't have them ask them for their retention policy. If they can't give it to you then they don't have one and that means that if they are recording with no retention policy they may be on the hook for retaining the recordings forever.

Generally speaking - Sarbanes-Oxley is a far reaching act and if a company has a policy that isn't enforced then they don't have a policy. If they don't have a policy then they are usually on the hook for whatever it is.

I would start sending off emails to Executive management asking for help. They can't hold you to a contract that doesn't give you what you agreed to. Did you read the contract or was it presented to you verbally over the phone and recorded?

Most of the time with Cable/Sat companies the contracts are handled over the phone and recorded. So, someone told you something that wasn't correct and now you can't get what you agreed to pay ~$40 for. You didn't agree to pay more than that for it and if you're right then the recordings should show that.

So call back in, ask them who CAN help you if they can't and explain to them as Seahawk said. Don't ask for a supervisor, ask who can help you. If they don't know then ask them for a supervisor. Ask the if they can help you sort it out because you're not getting what you expected, you're unhappy and while you're unhappy their customer base is at risk. It's not a threat, it's a fact. You're unhappy, you're going to tell far more people that you are unhappy than you would tell if you were happy.

Finally, if you're honestly not getting any results from communicating with them then I would most certainly either cancel the card or simply take them to small claims court. I am not certain of this but what you may need to get the recordings is to do a discovery. You may consider sending a letter requesting a copy of the recordings so that you can review what was told to you and what you agreed to because it doesn't jive with what you're getting. Failing that simply take them to small claims court and start out asking for the amount of the contract termination or ask for the cost of repairing your credit if they ding it for breaking the contract (that they have already broken technically).

Also you can try this:

How To Launch An Executive Email Carpet Bomb

Very good advice.

You are dealing with a call center though. Likely hired, ie, not a part of Dish. They are set up and designed to be insulated from any ability to make a decision or even escalate. When you ask to be transferred up the chain and they tell you they can't it's usually because they really can't. Their system is not tied into the company that hired them and they do not, by design, have access to the numbers/people that can really help you.

All public companies are required by law to provide public contact info. They will do their best to hide it. Just check yahoo financial or edgars and look up the company profile.

The guy you want is the Customer/Consumer Relations guy. You'll get his/her admin but that's enough to get the ball rolling.

[Por_sha911]

First of all, ALL call centers digitally record every call and keep them for many years so they can prove you enrolled or agreed to whatever. Demand to speak to a supervisor. Tell them you want them to make the recording of the call available to you. They won't want to let you hear the call but they can review it (it takes just a few minutes to find and pull the call). If they won't let you out of the contract, ask for their supervisor and with each person saying "no" ask for their supervisor. Eventually you will get to escalation. Never let them say they will call you back. If the supervisor is not available, "I'll hold". Make yourself enough of a pest and they will realize you aren't going to go away and try to come up with a resolution.

If they refuse to budge, call your credit card company and tell them you want to dispute a charge as fraud. Insist on filing an official complaint on the merchant due to fraudulent promises of service. The credit card company will do an investigation. If Dish tries to ding your credit you have proof that you are in a dispute and you are able to add your side to the credit report so you can include what happened and it will wash out the ding if you have good credit otherwise.

illegitimi non carborundum