Do I really look that stupid

[David McLaughlin]

I took my MINI [2010 JustaCooper] in to the local dealer at 60k miles for an oil change and to check on a check engine light that came on and went off a few weeks back. Well, they said the fault was something to do with the emissions, a solenoid or something. What ever an exhaust vanos solenoid is. At $450+ it will wait.

My frustration stems from the other things they found wrong.

I was told I had 4 marker lights and a license plate light out. They wanted $150 to replace these peanut bulbs and the plate bulb. I was warned by the service advisor that the peanut bulbs are high resistance and may show light even though they are really blown. I bought 4 peanut bulbs and a plate bulb from the parts counter. I knew about the plate light prior so I replaced that. I looked at all or my markers and found one in the left rear fender guard blown so I replaced that too. There are no other lights out. As far as my electrical knowledge leads me there is NO way for a "blown" bulb to be lit; right?

The other item the service advisor mention was tires. It was time for me to rotate at this mileage. I informed him prior to me dropping off the car that the tires were just replaced and I just had an alignment. I tell him they were new and fine. He insisted that the tech measured them and they indeed were worn enough to rotate. Um; no. at 1000 non spirited miles they are not worn. you can still see the molding nubs. I know times are tough but crap.

[Rick Lee]

Mrs. Lee's 2006 Mini had a leak at the bottom of the wiper fluid reservoir. It was under warranty, so we took it in. They replaced a ball joint under the reservoir, said it looked wet, didn't touch the reservoir. I have many more stories.

[Schumi]

If there really is something wrong with the VANOS system, don't wait, get it fixed. If it's anything like the E46 VANOS design it'll be 'fine' until it catastrophically eats itself without warning.

[VincentVega]

I had to check your location, I assumed you were local. Mini dealer around here are less than honest, hope its not a bmw thing.

They wanted to bill me 1200 for an oil pan gasket, said it was leaking oil. Doesnt leak a drop.

[widebody911]

Originally Posted by Schumi

If there really is something wrong with the VANOS system, don't wait, get it fixed. If it's anything like the E46 VANOS design it'll be 'fine' until it catastrophically eats itself without warning.

^ This

[onewhippedpuppy]

Yet another reminder of why I DIY everything. Lots of sleazy shops out there, and going to the dealership does not guarantee even a shred of integrity.

[porsche4life]

Originally Posted by onewhippedpuppy

Yet another reminder of why I DIY everything. Lots of sleazy shops out there, and going to the dealership does not guarantee even a shred of integrity.

Exactly. I took my corolla in for a recall notice I got and they replaced the ECU. While the idiots had it they lost a bolt on the plastic engine cover, forgot to reclip the airbox shut, and claimed that the tensioner for the serpentine belt was cracked? They tried telling me that I shouldn't leave until they fixed that last one. I told them to shove it, if I'd driven over an hour to the shop, itd make it home. Changed the belt and tensioner a good 10k later and couldn't find a damn thing.

There are very few places we will take vehicles to and those are all because we know the people, or they have proven to be trustworthy. There is one Pcar independent in OKC that I've had good service with, and I recommend them regularly.

[JavaBrewer]

Support your trusted local independent. Luckily I have one that I have used for years just 20 minutes away but may have stumbled on another just minutes away. We recently moved and I want to support the new local but I have history with the other shop. Sorry for the derail...back to the topic. Its been my experience that all dealerships suck in the service department.




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[HHI944]

Don't get me started on sleazy dealerships........

[doug_porsche]

Originally Posted by David McLaughlin

I took my MINI [2010 JustaCooper] . I was warned by the service advisor that the peanut bulbs are high resistance and may show light even though they are really blown.

I would have told him that I am a high resistance customer and promise to make an appointment to have them do the work even though I really wont.

[masraum]

Everyone looks that stupid to them at shops. I've had shops try adding stupid work onto a job before. The deal is that most of the public has no idea and no aptitude, so if they try it on 20 people, 2 people may know that they are FOS, a few other people may not be able to afford what they propose, and the rest probably pay. For them, it's a win and better to ask to perform unnecessary/over-priced work than if they don't ask.

[livi]

Nope. I think you look great, David.

[petrolhead611]

I had the Mazda dealer tell me that it was impossible to recode the factory fitted radio so I would need a new one at about $500. When i threatened to have a phonecall to Mazda UK and make it a speakerphone conversation in front of everyone else waiting in the service department by some miracle they found out how to recode the radio and had it done in 5 minutes. The same company are Porsche dealers, and when ours was 3 years old they took my wife for a mug for $2000 of unecessary work( she wasn't, she called me & I went down there and stopped them doing anything ever again to that car).So dealers suck internationally.

[David McLaughlin]

Not all dealers suck though. I guess I was spoiled by the VW dealer I used for 20 years. I knew the service writers and the techs working on my car. I bought several cars from them and had each on serviced there. I also refered a lot of people to them. Shoot, one tech even bought on of my cars for a lot more than the sales department was going to give me for it.

We'll see if my recent survey warrents them to call me.

[sc_rufctr]

Nothing surprising in this thread.

A long time ago I was a salesman for about 18 months and it was a real education in ripping people off.
One of the guys I worked with was the top used car salesman nationally for GM. The previous year he was in prison for fraud.

Right now the Auto industry is in a bad way. Decades of greed and dishonesty has created this current situation. It wasn't always like that.
The Stealership is designed to extract as much money as possible from a "Head" (customer).

The aftermarket window tint, paint protection salespeople are especially cunning.

I avoid them like the plague.

[GH85Carrera]

My MIL bought a new Mercedes about 10 years ago. It had several free services they wanted to do every certain number of miles. She would "let" me take the car into the dealer because she knew they would try to rip her off. They were usually professional with me since the service manager knew me from the Mercedes club.

On the last free service they called me but they thought they were calling my MIL and said the front brakes are shot and the front struts need to be replaced. I told them unless it was 100% covered under warranty to forget it. Of course they wanted a couple of thousand bucks.

My MIL drives just like the proverbial little old lady going to church. When I got home I used a flashlight to look at the brakes. They were in perfect shape. She still owns that car and just last year after 9 years and 50,000 miles she finally had to replace the brake pads. The rotors are fine. And just like I expected the car informed her the pads were in need of replacement. The struts are still fine.

The next time I saw that service manager I let him know in no uncertain terms they were trying to rip off a old lady. They saw the owner's name was Bertha and figured she was an easy mark. I was very disappointed in a dealership that always talked up their stellar reputation.

[David]

It really has become a joke at many dealer repair shops.

I had great service from my local BMW dealer until the last few years.

I took my Ex's 328i in for service a few years ago when the warranty was about to expire. They did all the checks, changed the oil, changed the brake fluid, etc. I got home and checked the brake fluid and sure enough it was old. It kind of pissed me off but I pulled out my Motive bleed and did it myself.

About 6 months later I took it into the dealer for what I thought was a blown head gasket (it wasn't.) They said I needed to have my brake fluid flushed. Then I blew a gasket!!! I had the service tech pull the records showing they had flushed it 6 months earlier and explained that they didn't but I did. She sat there dumbfaced with no reply. That was my last visit.

[sammyg2]

I got a call from the furd dealer in the city of Orange where I bought my 2010 pickemup.

He said "we have a customer who is in the market for a used 2010 F150 just like yours but we don't have one for sale, so we're willing to put you into a brand new truck for the same payments you're making now (1 year left on loan) and take your in on trade.
What a stupid line. Ticked me off.

i said "cool, give me his number. I'll sell him my truck and then i'll go to the ford dealer in Fullerton that's been providing such good service lately to look at a new truck."
Crickets chirping.

[sammyg2]

Originally Posted by David

It really has become a joke at many dealer repair shops.

I had great service from my local BMW dealer until the last few years.

I took my Ex's 328i in for service a few years ago when the warranty was about to expire. They did all the checks, changed the oil, changed the brake fluid, etc. I got home and checked the brake fluid and sure enough it was old. It kind of pissed me off but I pulled out my Motive bleed and did it myself.

About 6 months later I took it into the dealer for what I thought was a blown head gasket (it wasn't.) They said I needed to have my brake fluid flushed. Then I blew a gasket!!! I had the service tech pull the records showing they had flushed it 6 months earlier and explained that they didn't but I did. She sat there dumbfaced with no reply. That was my last visit.

My daughter took her nissan sentra to the stealer for a check-up, they said the transmission fluid needed to be flushed.
I called the service manager and reminded him that they installed a brand new transmission in the car 6 months earlier under warranty, and I wanted to know how they screwed that up so badly that it caused the fluid to go bad in only six months when it's supposed to last 60,000 miles.
Don't they even check the car's service records?

[coldstart]

Lack of morals and integrity in sales is not only limited to dealerships. I rented a car late Friday night. The guy pushed and pushed the upgrade to a Mustang or a 300C for an extra $20-30/day.

I didn't bite and when I went out to get the car, all that was left on the lot were Mustangs and 300Cs....