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-   -   Man dragged off of an over booked flight (http://forums.pelicanparts.com/off-topic-discussions/952801-man-dragged-off-over-booked-flight.html)

rcecale 04-12-2017 01:21 PM
http://forums.pelicanparts.com/uploa...1492032109.jpg

Randy

group911@aol.co 04-12-2017 02:41 PM
Quote:
Originally Posted by Seahawk (Post 9548462)
Every deviation from the norm is now on video...every company in a service industry has to prepare for the impact of poor "optics".

No doubt United has rules governing "re-accommodating" passengers ("Don't re-accommodate me, Bro!"). I am sure those rules are being reviewed by United and every other airline given the Meme-Monkeys assault on United. What the FAA rules allow, and whether or not the "Captain" is in charge is wholly and completely irrelevant.

I would adjust to the new reality and change my "re-accommodating" procedures.

http://forums.pelicanparts.com/uploa...1492030194.png
Change them to?

group911@aol.co 04-12-2017 02:45 PM
Quote:
Originally Posted by afterburn 549 (Post 9548297)
Handcuffs for no alleged crime or charge?
I think there is a couple laws against that.
Didn't read the specifics. Once he reboarded the plane without permission, he breached security. Once he resisted the officers, regardless of who they work for, he had to be forcibly removed.
Comply with everybody's requests and none of this would have happened.

group911@aol.co 04-12-2017 02:49 PM
Quote:
Originally Posted by matthewb0051 (Post 9547855)
I would have gotten a company vehicle and had an employee drive the crew the 4 hours to Louisville. Alternatively, I would have chartered Net Jets to take them. Found another flight on another airline. Any other myriad of courses of action that did not involve removing paying/seated passengers.

OR I would have put 4 folding chairs in the back of the plane.

OR used jump seats...

Assuming that is not an acceptable answer:

I would have either upped the ante on $$$ being offered for people to give up their seats. Then last to check in first off.

They also could have used shame to get the guy off. Ladies and Gents, we have a situation that will require 4 of you to leave the plane. Mr. Dude in B2 is one of those passengers. He is refusing to leave the plane. We will not depart until he does so. You will be delayed until such time as those 4 persons get off this plane...

But I would not have had wanna be NFL players, wanna be Assassin's Creed guys, and wanna be Wyatt Erp's dragging a 69yo man off the plane.
Well, of course you would. Because that makes complete sense to potentially do 4350 time a day.
The offer was up to $1000 to take another flight plus meals and a hotel and the airlines are legally limited to $1350. Should they have upped the offer- of course but my guess is the situation went south before that happened.

LakeCleElum 04-12-2017 02:57 PM
https://thepilotwifelife.wordpress.com/2017/04/11/i-know-youre-mad-at-united-but-thoughts-from-a-pilot-wife-about-flight-3411/

Seahawk 04-12-2017 03:08 PM
Quote:
Originally Posted by group911@aol.co (Post 9548572)
Change them to?
I don't know the industry, the margins or the difference between over booking or bumping passengers for airline employees to meet other revenue flights.

I also don't know how the rules play out for those that have been boarded versus those that have not. Perhaps you do.

I do know that even a short term hit in stock price, bookings and bad publicity has a monetary cost.

Given all that, I do know that every passenger on every plane has a cell phone that can record video. Forcibly removing a passenger for over booking or transferring employees is simply not affordable.

This has zero to do with right or wrong, who has the law on their side, whether or not the passenger in question is a drug user or not.

They'll figure it out.

JJ 911SC 04-12-2017 03:10 PM
That was not written by a pilot "wife"...

scottmandue 04-12-2017 03:24 PM
Quote:
Originally Posted by group911@aol.co (Post 9547820)
This board being full of capitalists, as a company that is in the business of making money, what would you do.
Provide a reasonable level of planing and customer service? Like make sure if they needed to put employees on the plane before boarding paying customers?

I have flow a lot and the butt in the seat is the gold standard, once you have sat down you are on your way 99% of the time. At least it has on other airlines (I don't think I have ever flown United)

group911@aol.co 04-12-2017 03:59 PM
Quote:
Originally Posted by scottmandue (Post 9548637)
Provide a reasonable level of planing and customer service? Like make sure if they needed to put employees on the plane before boarding paying customers?

I have flow a lot and the butt in the seat is the gold standard, once you have sat down you are on your way 99% of the time. At least it has on other airlines (I don't think I have ever flown United)
Any airline flying that many routes with that many passengers and that many employees does a butt load of planning but **** happens.
Crews go illegal by minutes all the time and unfortunately, ready reserve crews can only be stationed in hubs due to costs. Pay 50% more for every ticket on every flight and maybe they can afford to have extra crews standing by so we don't have a few inconvenienced passengers.
Oddly enough, the system of overbooking and compensation seems to work pretty well about 99.99% of the time.
One guy thought he was special and chose to ignore the rules and breach security and here we are.

dafischer 04-12-2017 05:44 PM
Quote:
Originally Posted by group911@aol.co (Post 9548578)
Didn't read the specifics. Once he reboarded the plane without permission, he breached security. Once he resisted the officers, regardless of who they work for, he had to be forcibly removed.
Comply with everybody's requests and none of this would have happened.
He only reboarded the plane after he had been dragged out of his seat and slammed into the arm rest, and dragged up the aisle and off of the plane.
Somehow (how, no one is saying) he managed to reboard the plane bloodied and disoriented, and was removed again. The video shows the first removal.

gordner 04-12-2017 07:08 PM
Breach security....bs! He had met every security requirement before he boarded, was removed to another secure area post security and then reboarded. The "breach" was his standing his ground and not, God forbid, complying with what he saw as an unfair ruling. They escalation was all the airline, and it is bs to claim security breach Prior to him being physically assaulted in his seat.

Tobra 04-12-2017 10:05 PM
Quote:
Originally Posted by group911@aol.co (Post 9548572)
Change them to?
They could start by actually following the protocols they have in place, which they did not in this case, for removing a paying customer from the plane. They could stick their crew in a van for short hops, like Chicago to Louisville, rather than bumping people. Assume they plan so poorly that they do this 4350 times a day, as you suggest. They could maybe plan a little more carefully for contingencies, and reduce the number of times this happens significantly. The CEO could pull his head completely, rather than partially out of his ass before he starts running his head.

Security must be pretty incompetent. They knock a guy unconscious dragging him off the plane, and the gang of them can't manage to keep him in custody and prevent him from going back on the plane. Moe, Larry and Shemp are perhaps not the best choice for that job.

Bill Douglas 04-13-2017 12:14 AM
yeah, yeah, yeah, details. But the jury of popular opinion says "United guilty - pay up."

scottmandue 04-13-2017 06:52 AM
Quote:
Originally Posted by group911@aol.co (Post 9548683)
Any airline flying that many routes with that many passengers and that many employees does a butt load of planning but **** happens.
Crews go illegal by minutes all the time and unfortunately, ready reserve crews can only be stationed in hubs due to costs. Pay 50% more for every ticket on every flight and maybe they can afford to have extra crews standing by so we don't have a few inconvenienced passengers.
Oddly enough, the system of overbooking and compensation seems to work pretty well about 99.99% of the time.
One guy thought he was special and chose to ignore the rules and breach security and here we are.
Do you work for an airline?

I have a hard time seeing that being demanded to surrender a seat you paid for and are already sitting in as "a breach of security".

If you paid for a seat at a concert and minutes before the concert started security showed up and demanded you surrender your seats to some VIP's how would you feel?

Steve Carlton 04-13-2017 07:07 AM
The video in this link shows Dao was pretty calm and rational. The United Airlines people in charge of this situation should have auctioned off the payout beyond $1,000 until they had 4 takers. How hard would it be to get permission to do so? They were allowed to go to $1,350 and didn't even try??? I believe the airlines have crews on call as well. Did they try that? Massive, epic fail. And they'll pay for it.

group911@aol.co - if you think this in any way is justified, you're out of your mind.

Joe Bob 04-13-2017 07:08 AM
Well, passenger Dr. Dao is filing suit, no surprise. United reimbursed all passengers on the flight for their tickets in a blatant act of payola for their cooperation or whatever....

https://www.aol.com/article/news/2017/04/13/united-passenger-launches-legal-action-over-forceful-removal/22038291/

United could have simply put their employees on a twin engine puddle jumper and saved all the hassle but didn't...cheap bastards.

widebody911 04-13-2017 07:18 AM
That was retarded; it may as well have been written by one of United's charm-school-dropout PR hacks.

MBAtarga 04-13-2017 07:42 AM
Press conference with DR's lawyer right now on Fox.

Boy - they are going to milk this occurrence for million$$$$.

Lawyer already mentioned the emotional distress, broken nose, concussion(??).

id10t 04-13-2017 07:43 AM
And the video of him being about as calm as one could expect in that situation has surfaced...

<iframe width="560" height="315" src="https://www.youtube.com/embed/dictjRe7n_g" frameborder="0" allowfullscreen></iframe>


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