icarsoft POR v3 - worst product and service experience

[Carryfire]

Just to let whoever may be interested in the icarsoft diagnostic scanner
I bought mine few months ago for my 997.2Lately I tried to use it but it doesn't recognize the car at all
Had few emails exchanged with the customer support with no answer to the issue and not responding anymore to my emails Never had so bad product and customer support experience

Just beware and do not buy this scanner, it doesn't stand up to the promise