Fabspeed Issues

Trakrat · 06:26 AM

So I wanted to share my experience with Fabspeed with everyone... mostly because I want to make sure others NEVER have to go through what I did.

When I had my RSR exhaust shipped, they sent me the wrong heater crossover pipe. The one they sent me was for a 3.0, not a 3.2... so it didn't fit. (The hole in the engine tin is in a different location).

When I spoke to the parts manager and explained to him that I even checked the clearance after I dropped my motor... he was shocked and complained that it didn't fit because I had damaged the motor from dropping it.
It was at this point that I realized I was talking to an idiot who knows nothing about cars.

Nonetheless, I never did get a correct part from them and they no longer are willing to help me because they say that there is no difference in the heat return locations between different model Porsches, and my car must be some one-off, modified or prototype unit.

So... please be aware. Fabspeed has idiots working there. You've been warned.

Trakrat · 03-01-2018, 12:14 PM

I meant to upload a pic so you can all see for yourself.
Just be careful if you DO, do business with them....

Harpo · Harpo's Garage

Hopefully someone smart from fabspeed will see this and see thier error

Trakrat · 03-01-2018, 12:56 PM

Quote:

Originally Posted by Harpo

Hopefully someone smart from fabspeed will see this and see thier error

a full disclosure, this happened I think last fall? I've been meaning to share the info with everyone. (someone brought this up as they were going to go to Fabspeed, and remembered I wanted to post this)

My engine is getting rebuilt currently, and I'll end up going with another exhaust system. I'll probably end up selling this one to someone.

Sad thing is I ended up having it sent out for ceramic coating in all white to significantly reduce heat... only to find out later that they decided to give me the big F U and told me to go fabricate my own heater pipe.

faverymi · 03-01-2018, 01:07 PM

Momma said.... Don't drop the motor!!!!

Fabspeed Motorsport · 03-01-2018, 01:44 PM

Hi Trakrat,

My apologies for the fitment issue but I'd like to rectify this for you.

Sending you a PM now.

Paul

dwelle · 03-01-2018, 01:48 PM

wow, that was fast!...

Ryan H · 03-01-2018, 01:49 PM

My 997 Fabspeed stuff has been fantastic.

john walker's workshop · 03-01-2018, 02:03 PM

Always been a good fit here.

G50911 · 03-01-2018, 02:11 PM

Quote:

wow, that was fast!...

the power of pelican!

Tarek307 · Tarek307's Garage

Fabspeed has been in business for years serving the Porsche community, with excellent reviews all over, before bashing a company and calling them idiots make an effort like a gentleman to reason with them. I highly doubt they told you to kick dirt if you explained your issue in a respectful fashion.

Jack Stands · Jack Stands's Garage

As anyone in business can tell you - mistakes happen. It’s how you go about trying to correct these mistakes that matters. Sounds like they’re willing to rectify the problem.

Bob Kontak · Bob Kontak's Garage

Quote:

Originally Posted by Fabspeed Motorsport

My apologies for the fitment issue but I'd like to rectify this for you.

Expectations met. Off the radar screen.

One bad/misinformed apple don't spoil the whole bunch.

Fabspeed has done me right.

Fabspeed Motorsport · 03-01-2018, 03:29 PM

Trakrat,

Please PM your info so I can contact you direct to rectify this asap. I take great pride in what we do at FABSPEED. Tarek, Jack I appreciate your input.
Thank you,
Paul

Fabspeed Motorsport · 03-01-2018, 03:33 PM

Quote:

Originally Posted by Bob Kontak

Expectations met. Off the radar screen.

One bad/misinformed apple don't spoil the whole bunch.

Fabspeed has done me right.

Thank you Bob, I appreciate it! I'm an enthusiast as well and want to make sure everyone is satisfied.

AHudson · 03-01-2018, 05:46 PM

Though TrakRat is understandably frustrated - and man we've all been there - turning on the public firehose of hate prior to managerial intervention possibly premature.

I wasn't there, so this might be several levels of escalation later. Forgive me if I forgive too soon.

Anyway, it appears FabSpeed is willing, and definitely able to help rectify a human error, not one with malice or intent.

The hobby is fraught with liars, cheats, misrepresenting losers... but also with very decent well meaning fans of the hobby wishing to do right. We hope you'll both keep us updated.

Duc Hunter · Duc Hunter's Garage

My Fabspeed on my 3.2 was great. Went on first time, sounds great, and their service and support (though very little was needed) was great. Now if they only made a big enough system for a 3.6...

Horrido · Horrido's Garage

I bought a Fabspeed Exhaust for my 951 in January of 2013. Great product, great experience dealing with them, super fast reasonably priced shipping and very easy install. Everyone has a bad day now and then.

I would buy from them again.

Wish your experience had been better.

Fabspeed Exhaust

Fabspeed Motorsport · 03-01-2018, 07:32 PM

Thank you all for your kind words. Again I want to make sure Trakrat's car is right, period.

03-01-2018, 07:43 PM

I am more than a little unhappy with how this went. It seems that Trakrat had a bad phone call with someone from Fabspeed, and decided then and there, based on that single incident, to escalate the situation into a massive flaming of the company on a hugely viewed public forum, where it will remain forever, regardless of the ultimate outcome. I call foul.

I'll bet Paul at Fabspeed would have responded just as promptly as he did here to a private email fro Trakrat, and likely would have made it right.

This thread was uncalled for.