Shoulda ordered from PP ...

[Rouser]

Poor guy; he should've ordered his stuff from PP: customer service order #153142.

[tat2dphreak]

eveyone tests the AA waters once... only to sink quickly and learn why everyone hates them... when I bought my 1st 914, the PO gave me an AA catalog, so I ordered 1 tiny, "cheap" part, only to get charged the wrong amount and get gouged on shipping that took weeks instead of the 2 days promised. I also later found out that the part that I thought I got a good deal on was about 1/2 the price at other vendors... live and learn. what did I learn? don't buy ANYTHING from AA!!

[914GT]

Another reason for me never to try them and stick with our host. Last Fri. PP called me at home to let me know a Porsche OEM part was NLA, but then gladly added another part onto the same order. It's a good thing I have a bad memory otherwise I would have had him tack more things on before it shipped out.

[tat2dphreak]

PP has GREAT cust service!!! I ordered all my parts for my brake overhaul from them, not only did they correct my order, but they gave me great over the phone instructions when I was having a problem... all the new parts I buy, I get from pelican... my "project list" right now is HUGE and I'm about to move 90% of it to the shopping cart!

[silver2.0]

Looks like the moderator on AA didn't like the message!! I saw it yesterday too, I was wondering how long it would be there! I agree PP has great cust. service. The shipping deparment has screwed up about 1/2 of my orders lately, but I just have to give Jason Porter a ring, and everything works out just great. I think he is getting to know me on a first name basis lately!

[mikester]

Customer Service is a big deal. PP isn't perfect but they have great customer service. Everybody makes mistakes and when they do they better have a good way to deal with the customer to fix it. Pelican does just that.

In my experience some things that PP did right after making very minor mistakes;

1. They apologized
2. They refunded money immediately if needed.
3. They fixed the problem quickly and correctly.

That goes a long way.

[Wayne 962]

Our shipping dept is struggling to keep up. We're working on:

- New systems to increase order accuracy
- New warehouse layouts to speed order processing
- New computer backorder systems
- New inventory controls
- More space to assemble orders

We just hired a top-notch warehouse guy who has made us his "project." Our goal is 100% accuracy, and we're working towards that (difficult when you have humans working though)...

Thanks for your support!

-Wayne

[cary]

Wayne hit the nail on the head, Humans .............
But the culture Tom and Wayne have created is to make it right, and better in the future.