[aigel]

The issue I see is that you don't have a proper way of recording requests that have a date stamp. In this time and age, I would require email or text message communication - that way she couldn't say she "mentioned it" three weeks ago.

3 weeks on a dripping faucet seems long.
A stained ceiling from a leak I would fix quicker too, you don't want anyone claim there is mold in the house.
Plaster on a stairway? That's a 6 month repair.

Put yourself in her shoes. If she really spoke up 3 weeks ago and nothing is happening or she doesn't have the date it will be fixed, she may be getting antsy. The two more urgent repairs sound like a 2 hour job total.

Just my two cents - I have been on both sides.

G