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juanbenae juanbenae is online now
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Join Date: Feb 2002
Location: Tuo*Co on CA108
Posts: 14,353
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Usually an Amazon fan

But last night I dame near lost it. Earlier this week I got off COMCAST for internet and TV at $260 a month and horrible customer service going to Starlink & Youtube TV. Ordered a Ruko stick as to not have to use my smart TV remote with 50 or so non illuminated buttons at night with crummy eyes and no patience to learn all those button commands. The Ruko seems very simple remote wise and that in and of itself is worth the $30.

So got the Starlink Wifi all set up with my devices, well except the HP printer which I had to call customer support to get working wirelessly like it was under Comcast. Welp got to plug the Ruko in last night to the TV and it shows Fire TV loading which did not giving an error message. It did not dawn on me as a problem until sometime later. After an hour thinking my TV would not recognize the new Wifi (which ultimately it was) I looked over the Ruko box after unplugging it from the TV and looking closer it had the Amazon smile/arrow emblem on it!! WTH? Looking closer at the remote a couple of the button emblems were a bit worn, now I go to WTF mode from WTH... Googled a few things and was informed that returned items to amazon that do not appear to be opened will often be sent back out with little to no scrutiny. It dawns on me at that point somebody with a failed Firestick ordered a Ruko, neatly repackaged the FS in the Ruko box and returned it to them only to have the broken junk sent to me!

Organized a return through Amazon last night and called customer service telling them my pissed off ness and after a 20 minute phone call they are giving me the original $35 return credit and a $30 additional credit to my Amazon account. I have more time than money usually, but the frustration levels last night were not healthy for 30 bucks. Here is the photo I took and sent to Amazon that helped my get that 30.







Rant over, thank you for your attention in this matter.
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Old 03-12-2026, 09:17 AM
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