[Christien]

Actually, this is common - I get this from Pelican, Amazon, etc. It's because they (Dell, Pelican, whomever) get a tracking number when they first order a pickup from UPS, fedex, USPS, whomever, but the shipping company hasn't yet picked it up, and thus hasn't entered it in the database. The tracking # is created by computer, but the tracking software hasn't yet been informed of the shipment. Therefore, "data not available".