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Dell is Pathetic
I have recently ordered my 5th or 6th Dell computer. Happy with the product and service. However, when you order you get an order confirmation, shipping info and delivery info. Every time I get the shipping info I click "track" and I get the same response :data not available." How can a company of this magnitude have such weak post sale info?
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1985.5 944 GTS |
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10-24-2007, 05:19 PM
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<insert witty title here>
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Actually, this is common - I get this from Pelican, Amazon, etc. It's because they (Dell, Pelican, whomever) get a tracking number when they first order a pickup from UPS, fedex, USPS, whomever, but the shipping company hasn't yet picked it up, and thus hasn't entered it in the database. The tracking # is created by computer, but the tracking software hasn't yet been informed of the shipment. Therefore, "data not available".
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Current: 1987 911 cabrio Past: 1972 911t 3.0, 1986 911, 1983 944, 1999 Boxster |
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10-24-2007, 05:22 PM
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No, I'm very farmiliar with that exercise, but for Dell it never shows up on their records.
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1985.5 944 GTS |
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10-24-2007, 05:34 PM
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Did you get the memo?
Join Date: Mar 2003
Location: Wichita, KS
Posts: 33,321
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Recently ordered a Dell laptop for my in-laws, was able to track it every step of the way. Ordered them a new desktop, it showed up before I even tried to track it. Not exactly a bad thing.
I've had tracking issues with many companies, so it's not just a Dell problem.
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‘07 Mazda RX8 Past: 911T, 911SC, Carrera, 951s, 955, 996s, 987s, 986s, 997s, BMW 5x, C36, C63, XJR, S8, Maserati Coupe, GT500, etc |
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10-24-2007, 06:37 PM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,977
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Quote:
Lets see, you have bought 5-6 of their computers, like the product and so on but because you cannot get it to track then "Dell sucks?"... Have you ever thought of buying an HP laptop? Then you will learn what sucks in the laptop world...
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2021 Subaru Legacy, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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10-25-2007, 04:47 AM
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Did you get the memo?
Join Date: Mar 2003
Location: Wichita, KS
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HP? Don't get me started Joe.......
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‘07 Mazda RX8 Past: 911T, 911SC, Carrera, 951s, 955, 996s, 987s, 986s, 997s, BMW 5x, C36, C63, XJR, S8, Maserati Coupe, GT500, etc |
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10-25-2007, 05:01 AM
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Did you get the memo?
Join Date: Mar 2003
Location: Wichita, KS
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How I feel about HP (from another thread):
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‘07 Mazda RX8 Past: 911T, 911SC, Carrera, 951s, 955, 996s, 987s, 986s, 997s, BMW 5x, C36, C63, XJR, S8, Maserati Coupe, GT500, etc |
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10-25-2007, 05:04 AM
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Dog-faced pony soldier
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Only three rounds? C'mon. You should have at LEAST put a clip into it.
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A car, a 911, a motorbike and a few surfboards Black Cars Matter |
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10-25-2007, 05:07 AM
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Banned
Join Date: Feb 2002
Posts: 6,930
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Did you put up a pic of a target or someone you hate, before you shot it?
Freaking sweet man! I stomped one with a steel toe boot once... It rocked! |
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10-25-2007, 05:18 AM
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D idn't E arn I t
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if you order from Dell Refurb you don't get a tracking #...
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In the movies only bad guys sleep in king size beds. |
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10-25-2007, 05:20 AM
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Did you get the memo?
Join Date: Mar 2003
Location: Wichita, KS
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I can't take credit, it's from the tool/appliance destroy thread, post is from varmit. However, it did strike a chord with me, as I had the exact same HP laptop.
http://forums.pelicanparts.com/showthread.php?t=371631&page=3&highlight=destroy
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‘07 Mazda RX8 Past: 911T, 911SC, Carrera, 951s, 955, 996s, 987s, 986s, 997s, BMW 5x, C36, C63, XJR, S8, Maserati Coupe, GT500, etc |
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10-25-2007, 05:35 AM
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Registered
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Shipping Method: 3-5 Business Days
Shipped Date: 10/22/2007 Est. Delivery Date: 10/25/2007-10/29/2007 Carrier: Data Temporarily Unavailable Tracking Number: Data Temporarily Unavailable
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1985.5 944 GTS |
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10-25-2007, 05:39 AM
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Did you get the memo?
Join Date: Mar 2003
Location: Wichita, KS
Posts: 33,321
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For my recent order, Dell didn't even send out a shipping notification. The computer showed up in only 3 days, before I even thought to check! Damn you Dell!
 Some of you guys are really demanding. These days, you're lucky if your stuff shows up at all.
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‘07 Mazda RX8 Past: 911T, 911SC, Carrera, 951s, 955, 996s, 987s, 986s, 997s, BMW 5x, C36, C63, XJR, S8, Maserati Coupe, GT500, etc |
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10-25-2007, 06:06 AM
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Registered
Join Date: Jan 2003
Location: the beach
Posts: 5,162
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We have 2 Dells at the office that were leased. The lease ends December 1st, so we just called this morning to see about shipping them back. They said, no, they will not take them unless we give them 90 days written notice first. It's in the fine print.
Why you have to give written notice for a lease that has an end date already is beyond me. We are shipping them back anyway, and not paying anymore. They got very rude and threatened to ruin our credit rating. Nice. The Dell POSs crashed all the time anyway.  We are replacing them with Apples.
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Charlie 1966 912 Polo Red 1950 VW Bug 1983 VW Westfalia; 1989 VW Syncro Tristar Doka |
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11-09-2007, 09:11 AM
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I have 6 Dells - 4 of 6 DVD drives and 2 power supplies went bad - other than that no issues in the past 3 years.
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Randy '87 911 Targa '17 Macan GTS |
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11-09-2007, 12:36 PM
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Over 4 years we've purchased ~ 150 Dells with 50% laptops. Sure we've had the occasional failed drive here and there, faulty KB, dropped and broken screen but none of this "Dell POSs crashed all the time" business. You're either installing crap 3rd party software/hardware and/or downloading loads of garbage from the net.
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11-09-2007, 04:41 PM
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MBruns for President
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I've bought about 50 in the last two years - one had a hard drive issue - 10 laptops - about 400% better than the crap I used to get from HP and Gateway.
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Current Whip: - 2003 996 Twin Turbo - 39K miles - Lapis Blue/Grey Past: 1974 IROC (3.6) , 1987 Cabriolet (3.4) , 1990 C2 Targa, 1989 S2 |
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11-13-2007, 01:06 PM
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1984 Porsche 911 3.2
1972 Porsche 911T 2.4
Boxer engine, 6 gears, big wing: it's a GT3!
1981 ?! A Red one... 3.0
Balla special
P car
OK, a girl that identifies as a car. Good enough?
Porsche Z06
P truck orsche
1987 Porsche 911 Targa 3.2 
Carrera
2003 996
04 Jeep
Gone to California
Turbo
