Quote:
Originally Posted by Cal44
Please do not buy a cheaply made lift.......there is a difference. Take a look at Backyard Buddy. I have no affilication with them. Both of my neighbors bought the cheapy lifts.....I refuse to stand under either one.
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Warning Will Robinson, warning! I purchased a Backyard Buddy a couple of years ago. Very high quality lift but their customer service is absolutely awful!! I still get POed when I think about the way I was treated. I paid extra to have one of their installers put the lift in. The lift was not installed correctly (it was making a terrible howling noise) and when I called Backyard Buddy I was told that it was between me and the installer - they would not correct the problem, get the installer to correct the problem, or help in any way! I even spoke to the owner who, other than sending me an owner's manual which did not come with the lift, and promising to call me back to check to see if I had figured the problem out (which he never did), told me I had to take my complaints up with the installer (who they supplied). I wound up having to figure it out myself - I had to level the tracks and grease the pulleys.
In addition, although the web site says "Backyard Buddy Corp. shows your freight charges up front, so there are no 'hidden' costs," don't believe it! They will double bill you for shipping - once from the factory to the shipper and again from the shipper to your home. When I questioned this (only one shipping cost is listed on the bill from Backyard Buddy) I was told that "once the lift leaves the factory the customer owns it and is responsible for anything extra the shipper charges". This wound up costing me an extra $364.25! That's a total of $5,084.25! Way more than the other lifts I considered.
I told the owner that I ordered the more expensive Backyard Buddy because I was expecting Lexus level customer service and was told that once the lift leaves their factory they are no longer involved. That was the owner!! If customer service is important to you, stay far, far away from this company! Maybe this horrible economy has made them more responsive to their customers but I'd be real, real careful. Just a friendly warning.