Quote:
Originally Posted by Monza_dh
"to be honest with you" is a major no-no at my company. If you are on a sales call with any managers and say it your are on the shtt list and will get called out by the VP. I used to use it but now never do after working it out of my vocabulary. Now when I hear it I cringe as well.
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I agree with the crutch theory or that it's a conversational pause to say now you're going to say something meaningful.
But having so much control over each person's speech is weird to me. Everywhere I go I hear, "No problem." I'm told that in customer service, this is the same as a double negative as in two negative terms bound together.
Yes, I'm tired of hearing it, but someone saying that to me on the phone has never affected my willingness to do business with this person or company as long as there are
no problems.
At least "honest" is a positive word. "Can't" certainly is not.