[wdfifteen]

My friend got her check from the insurance company Friday. It was made out jointly to her and her mortage company. The mortgage company is insisting that she get the roof replaced within two years. They are keeping the money until she does. I'm not sure who keeps the overage or pays the shortage if the final bill does not equal the insurance pay-out.
I assume the mortgage company considers itself co-owner of the house and they don't think the owner/occupant is as concerned about it's condition and future value of it as they are. She's ticked off that she's poured tens of thousands into this fixer-upper making it worth far more that it was when they gave her the mortgage. What ticks her off more, and I understand completely, is that the insurance company and the mortgage company agreed on the amount of the damage claim and never consulted her about it. She simply got the check and a notice saying sign the check and send it to the mortgage company so they can co-sign it and keep it.
I've had mortgages for over 40 years and had half a dozen claims, but I've never encountered anything like this.