[nynor]

Originally Posted by RKDinOKC

Hey, the friend I'm staying with here in Austin is one of those at&t phone dummies. He does the support for the technicians doing the installation of Wi-fi in places like MacDonalds. You would be surprised to find they are forced into being dummies by the protocols they either follow or they are fired. And they are monitored and must report in writing everything that happens for review by their superiors.

oh, i am absolutely sure that is true. which is why i pointed out policy. i also pointed it out to AT&T in the love letter i faxed to them today, along with my FTC complaint.