[RKDinOKC]

When I have had the Office365 help, they did a support thing where I did a screen share of my computer and was logged into the stuff from there so I didn't actually give them access to anything but screen sharing on my computer. The only thing they could do was move a dot around on the screen to tell me what to do. Still had to go through doing the same thing several times and it still not work before they disappeared to find out what they were doing from someone else that knew. Pretty much assumed they were working from home and were using another computer to access the next level up.

Same with other vendors tech support I've used with the remote sharing of my screen but not control. All they could do was watch and request. Instead of disappearing and returning with something else to try, they usually brought the next level tech in on the call sharing their screen sharing my screen.

I happen to personally know one of the top tier tech support guys for the iPhone. We were friends before he went to work for Apple.