Another computer problem...need help
 

I was watching football on ATDHE and the stream froze. I shut down and now I can only start in safe mode. I ran a scan and Malware foung a Trojan. But I'm not sure it was removed properly. So now that I'm in safe mode...what do I do.

Help please.

Something called blue screen error? Ever heard of PC Health Advsor?

ill check with guys in the morning.

TIA

Go to this site and download this (from another PC and use a thumb drive...) run it on your PC in safe mode...

Norton Power Eraser | Free Tool |Easily remove scamware that traditional virus scanning can

Did so and it just sits and spins. Nothing seems to be happening. Is a bluescreen error caused by a bug?

What's the code on the BOSD, looking specifically for the last hex entry in the string, 0x000000XX where"XX" is should be a numeric or a numeric + an alpha. If you can't catch the BOSD change the following settings:


my computer > properties > advanced systems settings > advanced > "startup and recovery" > settings.


http://forums.pelicanparts.com/uploa...1353693858.jpg

If you still cant catch it go to my computer > manage > event viewer > windows logs > system and look for a "red" event logging the BOSD then paste that entry up.

Did you just change or add hardware or update software/drivers? Doesn't sound like a virus to me...

If all else fails, send it to me and I'll fix it. All it will cost you is shipping...

no I didn't. every time I boot it goes to a dark page with a green scroll bar at the bottom crolling left to right.

it's 8E and I can get on with Safe Mode but Safe Mode with Network is wonky. The Norton fix doesn't seem to work.

just tried system restore. same thing...it prompts me to go to safe mode.

just found the Pre boot system assessment. Running that now. No idea what I'm doing.

System...pass
video...pass
data buffer...pass
WMCch...pass
ground bounce pass
walking 1s and 0s...pass
MAtS....pass

WTF is this stuff?

still running PBSA

8E translation?

I can reload the OS and get this all sorted out for you, just the cost to ship both ways. I'd be happy to fix this for you...

Sometimes the trojans are really hooked deep. IMO if you have a backup, FDISK and reload.

Thanks Art. I may need to take you up. I'm still running the Pre Boot diagnostics and getting nowhere. Everything is passing its test. ship addy?

Results
BCC 1000008e
BCP1 C0000005
BCP2 807ACA65
BCP3 00000000

Agree and wish we could "fdisk" the jerks who write this crap...

maybe create a boot disk with ubuntu os on it, then reload the windows operating system from there. I had a similar issue a few weeks back and this is how I recovered from it.

The guys that write this stuff sell ya the defense. One of them is wanted for murder in Belize.

0x0000008e is a page fault in a NON paged area. Remove half the memory from the computer and reboot, if it still faults remove the other half and replace the original pair. You're trying to discover which memory module is likely bad.

8e is 99.999% of the time bad memory.

I would also add that if you're not comfortable diagnosing the memory, I would take Art up on his offer, seems like it would be worth the cost of shipping to me.