Dead Bosch wall oven- help needed

[billybek]

Good!
That is why I asked if you could see your voltages at the terminal block. Sounds like that terminal block wasn't very accessible though.
Cheers,

[bickyd]

Any technician who travels for a service call and proves 240 volts on one leg. especially momentarily, aaaaannnnddd leaves with a payment without fixing a serious issue like this is very irresponsible. Arcing , which is what is going on here, is the first major cause of fires electrically. I know you don't want to hear from me but there are others who will read this. North America uses single phase power 120/240 volt because our bodies retain enough of an average resistance so that if we come into contact with one side of the hot bar in a panel, we have the ability to reflex and pull away. If you touch both hot bars at the same time , you will not fare so well. I hope that breaker was not on all night.

[billybek]

The tech bailed because it wasn't an equipment problem. He isn't licensed to work on the homes electrical system. That was on the homeowner or his electrician.
Understandable and the OP was pretty fortunate to get off with just an $80 charge.

[greglepore]

Originally Posted by bickyd

Any technician who travels for a service call and proves 240 volts on one leg. especially momentarily, aaaaannnnddd leaves with a payment without fixing a serious issue like this is very irresponsible. Arcing , which is what is going on here, is the first major cause of fires electrically. I know you don't want to hear from me but there are others who will read this. North America uses single phase power 120/240 volt because our bodies retain enough of an average resistance so that if we come into contact with one side of the hot bar in a panel, we have the ability to reflex and pull away. If you touch both hot bars at the same time , you will not fare so well. I hope that breaker was not on all night.

Yeah, done enough fire subro cases to say you speak the truth. When wd first posted, I was going to ask about the plug, given that the oven was moved, but he threw me off with the terminal talk, thought it was hard wired.

Good deal that it was found, could have been ugly.

[wdfifteen]

Originally Posted by bickyd

Any technician who travels for a service call and proves 240 volts on one leg. especially momentarily, aaaaannnnddd leaves with a payment without fixing a serious issue like this is very irresponsible.

I would not expect him to fix it because the problem was not with the oven.

HOWEVER, confirming that he saw 240 volts across one power line to neutral at the junction block and then leaving the house with the oven sitting in the middle of the kitchen floor AND still plugged in is incredibly irresponsible IMHO.
Giving him the benefit of the doubt, it may be that I was there and showed some awareness of what was going on may have made him think everything would be OK.
But he did leave with the advice that I call an electrician.

This kind of compartmentalization of responsibility seems to be common these days.

A couple of weeks ago I saw a wet spot on a ceiling tile in the basement. I lifted the tile and saw a slow drip from a 3" PVC pipe. I called the home warranty people (total waste of money BTW) who sent out a plumber. The plumber discovered that the leak was from the exhaust from one of our furnaces. All he said was, "We aren't authorized to work on those." He gave me a bill for $100 and left.
The next day I called the HVAC guy who handles all of my commercial HVAC stuff and he said he'd be out in an hour. Naive as I am, I told him not to hurry, it wasn't a big leak. What he replied woke me up. "If the pipe that exits water and carbon monoxide out of your house is leaking water, what else do you think it is leaking? I''ll be there in an hour."
That's the kind of concern for safety that I think the oven guy should have exhibited.

[bickyd]

Originally Posted by wdfifteen

I would not expect him to fix it because the problem was not with the oven.

HOWEVER, confirming that he saw 240 volts across one power line to neutral at the junction block and then leaving the house with the oven sitting in the middle of the kitchen floor AND still plugged in is incredibly irresponsible IMHO.
Giving him the benefit of the doubt, it may be that I was there and showed some awareness of what was going on may have made him think everything would be OK.
But he did leave with the advice that I call an electrician.

This kind of compartmentalization of responsibility seems to be common these days.

A couple of weeks ago I saw a wet spot on a ceiling tile in the basement. I lifted the tile and saw a slow drip from a 3" PVC pipe. I called the home warranty people (total waste of money BTW) who sent out a plumber. The plumber discovered that the leak was from the exhaust from one of our furnaces. All he said was, "We aren't authorized to work on those." He gave me a bill for $100 and left.
The next day I called the HVAC guy who handles all of my commercial HVAC stuff and he said he'd be out in an hour. Naive as I am, I told him not to hurry, it wasn't a big leak. What he replied woke me up. "If the pipe that exits water and carbon monoxide out of your house is leaking water, what else do you think it is leaking? I''ll be there in an hour."
That's the kind of concern for safety that I think the oven guy should have exhibited.

Pride of work and fluency of trade. I would have fixed your stove, tested the elements, checked both ends of connection and returned it safely in place. I also would have set your time and made sure your not paying too much for your utility and serviced your panel for that 80 American.

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