Troubleshooting Database

[rberry951]

Hey Everybody,

I've been working on a new database. It has many functions, I've written programming which reads my order emails and populates fields with customer information on the fly. Then it sends the new customer a html attachment which is a web form for them to fill out. When submitted this finishes populating the database fields. So all I have to do is sanity checks to make sure all the data went in and the program didn't break anything.

Now the problem, existing customers. Over 400 of you. I need you all to fill out the customer survey form to populate the database with customer and car information.

I've been feeding old transaction emails through this program, so a lot of you may have already received an email from me that looks like you just bought something, but it is for an old purchase, with the form attached, please fill it in.

Many customers have bought through other resellers, I have very limited information on these customers and their cars. Anyone who has ever purchased a product from MAXhpkit/951MAX through any retail channel may fill out the form right on the website at http://www.maxhpkit.com/survey.htm

I'm using the information from this database, and all the information I've collected over the past year troubleshooting people's cars to compile a troubleshooting database. There will be a form you go to, input your configuration (or your email address if your configuration is already on file), and your symptoms. This will return the answer to your questions and best resolution procedure I can provide. This troubleshooter will be available 24x7, and when used will take a great deal of load off of support time, for anyone that does any support on these cars. Much faster than a forum search, and derived from direct experience of other people, not opinions, scenarios, or speculation. I feel this will be a VERY useful tool. And of course it will be freely available to the general public, not just our customers.

This database will also help me refine mappings and produce better quality products for all.

I appreciate your cooperation with this, it will help a lot of people.

Regards,
Russell