![]() |
|
|
|
Registered User
Join Date: May 2011
Posts: 23
|
Turbokraft poor customer service
So where's Chris from turbokraft? I ordered parts months ago and now he's ignoring emails and phone calls???
Anyone having the same problems? I really hate going this route but I need help. |
||
![]() |
|
Registered
|
Sounds strange...
If you search over on the turbo side of pelican, I am certain you will see that Chris is considered a stand-up guy with excellent skills and a record to prove it. He has always responded to my inquiries, though there wasn't much business in it for him.
__________________
Jesper Carrera 3.0 1975 930 1978 OEM Matte Schwartz, ANDIAL IC, BL WUR, SC cams. LMA-3 w. XD-16 and CP transducer www.stauningwhisky.dk |
||
![]() |
|
Registered User
Join Date: May 2011
Posts: 23
|
turbokraft
I did see the positive searches so that's why I chose turbokraft. Unfortunately, I'm not getting the same results as others.
I'm hoping it's just vacation time at turbokraft. |
||
![]() |
|
Try not, Do or Do not
|
I just talked to Chris today and he was very responsive. Some times people get lost in the "black hole" of modern communication. Keep trying, I'm you'll get through.
Cheers
__________________
Henry Schmidt SUPERTEC PERFORMANCE Ph: 760-728-3062 Email: supertec1@earthlink.net |
||
![]() |
|
Registered
Join Date: Jul 2001
Location: Portland Oregon
Posts: 7,007
|
+++1 For Chris,........he's quite conscientious so give him a chance to get things back on track for you.
__________________
Steve Weiner Rennsport Systems Portland Oregon (503) 244-0990 porsche@rennsportsystems.com www.rennsportsystems.com Last edited by Steve@Rennsport; 04-27-2013 at 11:19 PM.. |
||
![]() |
|
gearhead
Join Date: Nov 2007
Location: Loverland, CO
Posts: 23,540
|
People are people. That's something I feel often gets lost in our internet world. Like Chris, I run a small precision crafted business of high end top quality products, as do a couple of the other people posting to this thread.
I get over extended at times. I miss the occasional email. I am sometimes not in my office for the better part of a week during race season. And when I return I am so far behind that I don't remember my name. The best in the business don't develop the reputation of being the best over night. And the work they do doesn't happen over night. Whatever Chris' reason for not getting back to you, he will. Custom engine or gearbox parts don't get made overnight. Sometimes my customers have to wait multiple months while I manufacture something for them. Bottom line is that you won't be screwed by Turbokraft. Not that kind of company. Regards Matt Monson Guard Transmission llc. |
||
![]() |
|
![]() |
E-85 sippin drunk
Join Date: Jan 2002
Location: Warner Robins, GA
Posts: 1,554
|
To the Op... Chris and the guys at TK have been finishing up on a few huge builds... Weather thats the reason or not, I dont know.
I will tell you this, Chris has spend a TON of time on the phone with me, taking away from his ability to work on something else and make money. This is why if I ever need parts, I will order from him, even if I can find it cheaper somewhere else. That is very rare these days to find customer service like that. I recently ordered a part from him, and about a week passed, and didnt see it at my doorstep. I sent an email to him, and within a few hours, I received a reply with an explaination, and three days later, the part arrived. Trust me, Chris will not screw you.... just give it some time. If I ever get the opportunity to get out there to AZ, I will definately be taking the guys out for lunch.. TurboKraft is one of the good shops!
__________________
Brad...930 gt-1 racecar, increased displacement to 3.6L, JB racing Cylinders, JE 8 to1 pistons, stroked crank, Carrillo rods, extrudehoned 3.2L intake, full bay Bell I/C, GT-2 EVO cams, Rarly8 headers, GTX-3584RS turbo, twin plug, P&P heads, Link G4 EFi system, G-50/50 with LTD slip and oil squirters/oil cooler, zork tube, full race coilover system, with carbon fiber body, full cage, E-85 sippin drunk |
||
![]() |
|
Wide body, molester.
Join Date: Dec 2011
Location: San Antonio, Tx
Posts: 153
|
If he's like me, sometimes I get back to calls and emails within minutes and sometimes I'm neck deep into a big project from open to close for weeks straight. I've ordered stuff from him and sometimes the machine shop , exhaust guy or parts manufacturer are the hold up. He has always come through in the end so rest easy. From my experience this seems to be common in the Porsche world.
__________________
91- 964T, It's upkeep treats me like a skinny white kid in prison, but it does give me a reach around every now and then by letting me drive it. That's not so bad. |
||
![]() |
|
Registered
|
My expirience:
Sometimes very quick, sometimes very slow... But regarding his effort acceptable (more or less ![]()
__________________
Roland 930 Turbo '81 Too many modifications to list |
||
![]() |
|