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Registered
Join Date: Jul 2003
Location: Valencia Pa.
Posts: 8,843
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How is web cams customer service?
Im building a 930. I sent the cams away with specific instructions to re-grind them to SC specifications . I installed them yesterday, and timed them to 1.65 mm . this was at the end of the day.
I cam in this morning, I wanted to recheck my cam timing before moving forward any more, and just for the heck of it, I measured total lift at the valve and came up with 9.49 mm or .371 inch , which is just stock 930 grind. I checked my invoice from them, and it says stock re-grind. Called, and they are closed on Saturday. Hope they will work with me on this. Other than the mishap, once again , they came back within two weeks, and were works of art.
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No left turn un stoned |
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05-11-2013, 08:04 AM
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Straight shooter
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Sounds like they didn't receive your specifications... ugh. I would see if they would meet you half way on the cost for the proper fix. They were good to me with my cam weld/grind and the return packaging/spec sheet/instructions is top notch. I did phone twice a week to talk with Melissa while my parts were there.
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“Of the value traps, the most widespread and pernicious is value rigidity. This is an inability to revalue what one sees because of commitment to previous values. In motorcycle maintenance, you MUST rediscover what you do as you go. Rigid values makes this impossible.” ― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values Last edited by Lapkritis; 05-11-2013 at 06:54 PM.. |
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05-11-2013, 08:10 AM
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gearhead
Join Date: Nov 2007
Location: Loverland, CO
Posts: 23,519
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Not a Porsche cam, but I lost a lobe on a Subaru cam after 4 years of hard use. They fixed it in about 2 weeks, charged me $80 and it looked to me like they reworked more than just the one lobe they charged me for.
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05-11-2013, 06:27 PM
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Schleprock
Join Date: Sep 2000
Location: Frankfort IL USA
Posts: 16,639
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"How is web cams customer service?"
Fantastic in my limited experience. First dealing was sending them a set of used Carrera/SC cores for a hardweld to their 120/104 profile. Turned them around in 2-1/2 weeks exactly as promised. Cams looked great. Second dealing was shortly after the first. I had an oiling problem with my engine and neeed the same cams repaired. Lobes were OK but the cam bearings were scored due to bearing debris. Spoke with them on the phone about the issue and they said they don't do that work but will check around. Got back to me same day and said they had someone they could sublet the work to. Sent them the cams and got them back in just over 3 weeks with fresh looking cam bearings. I think it was $349 which was a lot better than junking them and buying a replacement set of cams! Web gets my thumbs up for great service.
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Kevin L '86 Carrera "Larry" |
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05-15-2013, 08:29 AM
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Try not, Do or Do not
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I've been working with WebCam since Harry was grinding cams himself. The girls are always receptive and willing to help.
Call them and give them a chance to make it right.
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Henry Schmidt SUPERTEC PERFORMANCE Ph: 760-728-3062 Email: supertec1@earthlink.net |
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05-15-2013, 12:33 PM
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P911
Porsche
Retor 911
Scarab
Riley
