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Registered
Join Date: Aug 2002
Location: PA
Posts: 395
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My Pelican floormats are dirty
Absolutely horrible quality. When I purchased the mats I was assured by Wayne himself that the mats would repel all dirt and stains and last "indefinitely." Now, after only two years and 70,000 miles, I'm beginning to see some wear around the heel area. And where did these stains come from?
Now I've only slept in the car maybe a dozen times, and I hardly ever cook in there anymore. So I'm thinking Pelican Parts owes me a new set of mats. But what do they say when I call to complain? WEAR ITEMS! Can you believe that? Since when are floor mats wear items? The last set that I bought from Pep Boys held up just fine even when doubling as floorboards in my rusty Scirocco. Now that Pelican's questionable customer service has been exposed, I am curious if others have had similar bad experiences? Seriously, Wayne, I hope you don't let people get to you. You have done a great job building this website, and no single customer should make you question your policies or principles. |
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04-15-2003, 06:25 PM
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Floor mats!? Let me tell you about my brake pads. . .Ah, screw 'em, even if he is a fellow "officer."
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Don Newton “People sleep peaceably in their beds at night,” George Orwell wrote, “only because rough men stand ready to do violence on their behalf.” "I gave up visiting my psychoanalyst because he was meddling too much in my private life." Tennessee Williams |
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04-15-2003, 07:38 PM
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Yeah, Wayne, you have 360,000 posts by satisfied 911 customers (more in the other forums too) versus a handful from dissatisfied ones. Pretty good ratio.
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1989 3.2 Carrera coupe; 1988 Westy Vanagon, Zetec; 1986 E28 M30; 1994 W124; 2004 S211 What? Uh . . . “he” and “him”? |
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04-15-2003, 09:10 PM
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Bandwidth AbUser
Join Date: Nov 2001
Location: SoCal
Posts: 29,522
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I'm disappointed that Wayne doesn't put some chocolate mints in every order. Just what kind of service is this!!!!!
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Jim R. |
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04-16-2003, 04:25 AM
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Join Date: Sep 2001
Location: New England
Posts: 380
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Funny, I always get chocolate mints with my Pelican orders. You must have pissed him off.
Argo 88 Targa |
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04-16-2003, 05:57 AM
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Re: My Pelican floormats are dirty
Quote:
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04-16-2003, 06:38 AM
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Bandwidth AbUser
Join Date: Nov 2001
Location: SoCal
Posts: 29,522
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So Chris got my mints? And now they're smeared on his mats? Dang, I'll never buy anything from PP!
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Jim R. |
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04-16-2003, 07:12 AM
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Join Date: Aug 2002
Location: PA
Posts: 395
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That's the final straw. I'm allergic to chocolate. What world does Wayne live in? Doesn't he check the medical histories of those he does business with. Am I asking for too much here guys? Just a little sensitivity.
P.S. I also have a slight ragweed allergy. Just remember that when you ship the flower boquet with my sway bar order. |
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04-16-2003, 08:35 AM
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Irrationally exuberant
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I get candy in my orders from other venders (Peanut M&M's, Skittles, etc) and most recently from the guy who does my heads (Mary Jane's, chewy things). Pelican is the only one that provides a BBS for my benefit though.
-Chris Last edited by ChrisBennet; 04-16-2003 at 08:50 AM.. |
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04-16-2003, 08:45 AM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,943
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Come to think about it, the "O" rings that Darren sent me now have oil on them (they are installed in the oil return tubes) and I am unhappy! I want new ones!
After all, the first set of "O" rings they sent were the wrong size (my fault) and Darren sent the correct ones FREE and priority mail, but that should not count. They even called a few days later to confirm that they were the right ones but that should not count either! I am going to pout and act like a 12 year old until I get new, clean "O" rings and I want them installed for free as well!  Joe
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2013 Jag XF, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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04-16-2003, 08:50 AM
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Back in the saddle again
Join Date: Oct 2001
Location: Central TX west of Houston
Posts: 55,923
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Man, your brakes wore out too. I know, I just didn't want to rock the boat, but now that we're all voicing our dissatisfaction....
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Steve '08 Boxster RS60 Spyder #0099/1960 - never named a car before, but this is Charlotte. '88 targa  SOLD 2004 - gone but not forgotten
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04-16-2003, 08:56 AM
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Join Date: Apr 2001
Location: Linn County, Oregon
Posts: 48,517
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How about a bottle of J.D. along with the mints?
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"Now, to put a water-cooled engine in the rear and to have a radiator in the front, that's not very intelligent." -Ferry Porsche (PANO, Oct. '73) (I, Paul D. have loved this quote since 1973. It will remain as long as I post here.) |
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04-16-2003, 09:47 AM
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Bandwidth AbUser
Join Date: Nov 2001
Location: SoCal
Posts: 29,522
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Why can't Wayne anticipate our needs and ship parts to us so that they arrive just as we realize we need them. Come on, we're in the 21st Century.
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Jim R. |
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04-16-2003, 09:59 AM
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nice doggie
Join Date: Oct 2002
Location: Denver, CO
Posts: 1,478
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Yes. Yes. We want a just-in-time shipment wizard. But don't send me anything I don't want.
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Jerry 78 SC hotrod 02 Mini Cooper S |
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04-16-2003, 10:12 AM
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Join Date: Sep 2001
Location: New England
Posts: 380
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I'll make it even easier - send me one of everything in the warehouse and I'll just send the "defective" stuff back quick as I can.
I'm keeping the mints, tho ...... Argo 88 Targa |
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04-16-2003, 10:25 AM
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problem with your mats, eh,....that's nothing...you should see the fight I am having with the guy at the corner SHELL station! I have to keep going back and getting more liquid for the fuel tank! And he wants me to pay for it EACH TIME! I'm going to get a lawyer and sue the crook!
Ed '92 C2 Cab (garaged now- why should i have to keep refilling the fuel tank) |
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04-16-2003, 11:17 AM
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Somewhere in the Midwest
Join Date: Oct 2001
Location: In the barn!
Posts: 12,499
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LOL..my manager is going to think I don't do any work..you guys kill me..
But I like the just in time parts wizard idea...Wayne? Screw the engine building wizard.
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04-16-2003, 11:30 AM
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The last set that I bought from Pep Boys held up just fine even when doubling as floo
Too funny,
I too had a VW Scirocco in that state. Didn't realize it until my feet raised up when I would hit a puddle. Gordo
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Don "Gordo" Gordon '83 911SC Targa |
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04-17-2003, 01:34 AM
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1975 Porsche 914 2.7
1989 Porsche 911 Carrera 3.2
Carrera
2003 996
04 Jeep
The Blue Pheonix
Ivey
