Great customer service

[dmcummins]

I recently bought a old boat. It’s a 1999 Intrepid. I was wondering how much it weighed as I was having it transported. They not only gave me the weight, they sent me pictures of my actual boat as it was built, and the build sheet and QC report.

I then asked where I could buy the brand decal for the side of the boat, they sent me some for free.

Later I couldn’t figure out where my front fish box drained to. They called and explained how it worked, and sent me the manuals for my boat.

I hated to ask, but I’m planning on changing out my control cables soon, there were no markings on my existing cables. I asked and they told me the length and brand originally on the boat.

Now Im the fourth owner of a 21 year old boat, and I can guarantee I’m not spending the 300k + for a new one, but they have treated me like I just bought a new boat.

Just nice for a change.

[kach22i]

I assume such customer care is done so word gets out.

Their reward in this day and age is the publicity it may give.

So, what's the manufacturers name?

[ZOO]

Customer service is a two way street. When I worked retail there was a standard of service for all customers. But some customers earned "above and beyond" service because they were kind, thoughtful, engaging . . . all attributes that made you want to really make their day.

Some kudos likely go to you, too, dmcummins!

[javadog]

Originally Posted by kach22i

So, what's the manufacturers name?

It just might be.... wait for it.... Intrepid.

[masraum]

Originally Posted by javadog

It just might be.... wait for it.... Intrepid.

Hahah, I think you may have something there.

https://www.intrepidpowerboats.com/boats/

[GH85Carrera]

It is great to find a company that just does what is right for the customers. Even if you did not buy it new, you are a customer of theirs. And there is no substitute for great customer care when it comes to getting a good recommendation from the owners. I suspect if a friend said he was looking at buying a boat you would recommend one of their boats.

[LWJ]

Brilliant!

As a business owner, I tell my coworkers to strive for a similar customer experience.

We don't deliver this. But I wish we did. We would have internet posts like yours lauding how great we are.

Nicely done Intrepid!

[vash]

DC..that is good, no great service!!

[dmcummins]

I’ve definitely let my friends know. I may not be able to afford a new Intrepid, but it may be a sale down the road from someone I’ve talked with.

It’s just refreshing to be able to call or email a company and get a prompt response, I actually feel a little guilty for taking their time.

And while I’m complementing good customer service, Tempest spark plugs replaced 12 plugs on my plane That were 3 yrs old because the chrome was flaking off. They were working fine and were due to be replaced soon, I called to order a different kind and asked if this was normal. They said send them a pic, got 12 new plugs. I was wanting a different type massives vs fine wire, but free is hard to beat.