F Fedex!!!

[chrisf]

arranged for shipping of something last week, from Denver, for delivery Saturday the 8th to the Salt Lake city area.

Fedex moved it around the Denver area (movement/scanning everyday) for 4 days, and even claimed a weather delay (as far as I've seen, the weather as been nice in the Denver area for over a week). It arrived in the Salt Lake area Wednesday morning (really Tuesday night, coalville is about an hour east of SLC). It's been moving around SLC for 2 full days now!!






I finally got a hold of someone, actually a few local people. They've told me "staffing shortages", I said no dice, staffing shortages doesn't result in a package being moved from scanner to scanner or bldg to bldg (if so, I think you are doing it wrong). I was then transferred.

Next person told me "weather". When I said I'm not buying bad weather in Denver or I70 during this period, as well as 2 days in SLC with no real progress, he responded saying "Well, bad weather in other states has an effect on everything". I asked him to explain to me how bad weather in an other state could cause my package to bounce around SLC for 2 full working days. No answer.

One person told me it'll be going to Logan next, which is about 2 hours north of SLC, and about an hour back down to my house. The second person told me the package is actuall south of SLC (west haven) and might make it onto a truck for delivery by EOD tomorrow. MIGHT!!

Now I've just seen this update:



I'm almost at a loss for words here....

[chrisf]

I understand next day would have been tight, but 4 days there and a total of 3 here!?

[serene911]

I ordered a couple of vehicle floormats from Weathertech at the end of December.
they shipped them FedEx. supposed to arrive Jan 6th.Still haven't seen them. The
status updates ended on Jan 4th still from Illinois. No news since then. got the same
update as you did. I called Weathertech today and they are resending the order so
hopefully I get them next week. I get UPS and Amazon deliveries all the time, on time
with current updates if something is going to be late

[rattlsnak]

Use FDX Express next time and not FDX Ground.. Two complete different companies/systems..

[osidak]

Originally Posted by rattlsnak

Use FDX Express next time and not FDX Ground.. Two complete different companies/systems..

or just tell fedex to go f themselves........

[chrisf]

At this point I feel as if i don't have any recourse. Just have to wait

[upsscott]

Originally Posted by rattlsnak

Use FDX Express next time and not FDX Ground.. Two complete different companies/systems..

This^^^

[Arizona_928]

Ups doesn't even show all the scans like FedEx....

[upsscott]

Originally Posted by Arizona_928

Ups doesn't even show all the scans like FedEx....

If it gets scanned it shows. I've noticed on the website there's a detailed tracking option that you have to click sometimes. That being said, customer service in the delivery industry is tanking. As a 30 year employee it's really hard to watch.

Sent from my SM-N986U using Tapatalk

[tdw28210]

Not sure about the rest of the country but I imagine it is the same everywhere. The last mile of delivery is effectively done by what amounts to a local franchisee - not full blown FedEx employees. I learned this when a $1200 tool that was supposed to have been delivered and signed for by me never showed because the driver actually stuck it in the mail box. I called FedEx telling them no dice on the delivery and was patched through to a local FedEx guy who "owned" the routes that covered my property. That may help explain the less than stellar service for some of us and the crazy tracking results we see. I've had packages from all the major services (USPS and DHL being the worst) be scanned and re-scanned for days at local stops. For me, UPS is the best in terms of deliveries. Not sure, but I don't think UPS sells their routes.

[Aurel]

Just hope your package didn’t travel by rail through LA…

https://twitter.com/johnschreiber/status/1481770722271760384

[Bugsinrugs]

Originally Posted by tdw28210

Not sure about the rest of the country but I imagine it is the same everywhere. The last mile of delivery is effectively done by what amounts to a local franchisee - not full blown FedEx employees. I learned this when a $1200 tool that was supposed to have been delivered and signed for by me never showed because the driver actually stuck it in the mail box. I called FedEx telling them no dice on the delivery and was patched through to a local FedEx guy who "owned" the routes that covered my property. That may help explain the less than stellar service for some of us and the crazy tracking results we see. I've had packages from all the major services (USPS and DHL being the worst) be scanned and re-scanned for days at local stops. For me, UPS is the best in terms of deliveries. Not sure, but I don't think UPS sells their routes.

I heard the exact same thing from a employee at the local FedEx office. I wasn’t the only angry customer there at that time.

[tdw28210]

Originally Posted by Aurel

Just hope your package didn’t travel by rail through LA…

https://twitter.com/johnschreiber/status/1481770722271760384

Wow!

[Starless]

Bought a small item ( shipped in a regular 4X10 envelope) on ebay Dec. 8. Come Jan. and nothing. Contacted the seller and he told me it was shipped Dec. 9 but by now must be lost. Credited me the amount. Not trusting him i ordered from another seller and received the item in 4 days. Yesterday, Jan. 13, i revived the initial order. postmarked Dec. 9 shipped first class. 35 days.
It's not just FedX i guess.

[cgarr]

I now insure everything I send fedex and hope it gets lost!

[masraum]

Originally Posted by chrisf

At this point I feel as if i don't have any recourse. Just have to wait

Pretty much.

Recourse, order another and hope for the best or wait.



FedEx, in my experience is not as good as UPS, but I'm probably talking about FedEx Ground vs FedEx Express. I haven't received much via FE Exp over the years, but when I have, I believe it's been much better.

UPS is generally pretty good.

Yes, the package may bounce around to various locations that don't make any sense to you, but then it would be horribly inefficient to literally ship stuff door to door. There are very advanced algorithms that had laid out the most efficient way for items to be shipped. I'm sure it's primarily to balance speed/service and cost. Much like networking, in a lot of cases, the shipments are going to take routes that don't seem to make sense to us because they are not direct. In many cases, they are probably routed from local to regional to national hubs and then depending, they may route from one national to another national and then from there to another regional and then another local. I'm sure it's 1000x more complex than that, but I'm pretty sure that's the gist.

And I suspect every carrier has their own algorithms and they probably all work in a very similar way. Depending upon their focus and desires, I'm sure they can alter the speed/service vs cost balance too. And how much you pay for the service (extra speed) should alter the path. In my experience, UPS meets or beats their forecasted delivery date most of the time (my guess is at least 99%). FedEx is not nearly as good, but still probably somewhere in the 75% range.

[masraum]

Originally Posted by Aurel

Just hope your package didn’t travel by rail through LA…

https://twitter.com/johnschreiber/status/1481770722271760384

Wow, that's insane.

Looks like UP needs to hire some snipers.

[masraum]

Originally Posted by cgarr

I now insure everything I send fedex and hope it gets lost!

I just make sure that anything I send via any service is insured. Although I seem to remember posts here talking about what a pain claims are. Fortunately, I've never had to file a claim.

[DonDavis]

I've said it once, I'll say it again for the umpteenth time. If it's an important package, and I use FedEx, "Hold for Pickup" at a real FedEx location is my preferred method.
And that's way more reliable.

Originally Posted by rattlsnak

Use FDX Express next time and not FDX Ground.. Two complete different companies/systems..

Ground uses any schmo with a CDL and a Transit van.

[Scott Douglas]

I'd comment but I don't want to jinx the camera I'm hoping will arrive today. [had to retype expecting to hoping will]