Swithcing Cable to Fiber For Internet

[jyl]

Following up on the thread about switching to fiber internet (which I can't find, meaning the original thread).

I was on Comcast Business cable internet at $170/mo for 100MB/s. A year ago, they raised me to $350/mo. When I called to complain, they merely offered me their business fiber service at the same price. I had Cat 6 pulled and switched to Quantum at $50/mo for 500MB/s.

When I terminated Comcast, I gave them the option of me keeping their cable internet for under $100/mo, I'd use Comcast as a backup and wouldn't have to deal with adding voice to my Quantum (additional $40/mo) and porting the number over. Comcast was willing to do $100/mo for 50MB/s but insisted on a 2-year contract, so no dice and I've terminated them.

I was surprised Comcast was so inflexible on the contract requirement. They are really going to lose subscribers as much faster, much cheaper fiber spreads.

What really burned me was Comcast said the reason my rate went up to $350/mo a year ago was because my contract expired and I was month-to-month. So rather than tell me that and offer to renew my contract at the original price, they were happy to say nothing and double my rate.

I'll be moving my home internet over to fiber as well. Comcast is charging me $160/mo there, and fiber is available around $50/mo.

I still want a backup solution, and will be looking at fixed wireless.

[GH85Carrera]

At my last job, our building had a utility pole 6 feet from our building. It had three different fiber companies with three separate providers on it. So close but yet so far. I called one of them, and it was indeed a business service we needed. The cheapest they offered was over a grand a month. Eff that, so we stayed on cable.

Now I am at home and have my home office with "gigablast" speed. It is never 1024 Mbps down, but is is in the mid to high 800s down and 40 Mbps up. Still way faster than most all web sites.

We have one customer that uses Amazon Web services, and they have unbelievable speeds. When I upload a file to them it is 35 to 40 Mbps and steady. Downloading a file is astonishing fast. Over 1 GB files in no time. It just blows me away.

As a geezer in the the computer world I remember sitting with the Engineer of the year at AT&T and we all watched as he downloaded a 1 MB file in only 12 minutes with dial up modems.

My biggest gripe with all the providers, if they have an established customer that pays the bill electronically, automatically they try to just stick you with full price. Yet a new customer requiring installation, customer service time and all that hassle get great discounts!

Good luck finding a provider that understands customer service.