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Stay away from my Member
Join Date: Aug 1999
Location: Agoura, CA
Posts: 5,773
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Wow, I didn't really expect much response to what was admittedly a rant; however, it is interesting to hear that this is pretty standard behavior for Apple.
I currently have more than 20 computers of various types of sizes, and have been using the little (and big) suckers for 25 years now, but I have rarely had occassion to deal with manufacturer/dealer returns or even tech support. (Back in college I WAS a certified tech support rep for Apple, doing warranty repairs for the early Mac's and LaserWriters at UCSD.) I certainly agree that it would've been ideal if my wife more precisely knew what she wanted before buying, but on the other hand, having a growing small-business owner (and iPod/iTunes user too) "eat" a >$2000 machine does not seem like good biz to me! I've kinda taken a liking to the thing -- awesomely engineered even compared to my top-line Thinkpad w/ similar specs -- so we'll probably keep it as a home unit and get another for her office. Thanks again for the comments; I'll post again if anything interesting happens with this story.
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Chris C. 1973 914 "R" (914-6) | track toy 2009 911 Turbo 6-speed (997.1TT) | street weapon 2021 Tesla Model 3 Performance | daily driver 2001 F150 Supercrew 4x4 | hauler |
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Chris, I have a client switching to Mac who might want to grab that MacBook Pro from your wife. PM me if that interests you -- let me know what you want for it,
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techweenie | techweenie.com Marketing Consultant (expensive!) 1969 coupe hot rod 2016 Tesla Model S dd/parts fetcher |
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Registered
Join Date: May 2001
Location: Tarzana, CA / Oxnard, CA
Posts: 967
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Quote:
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Ron '88 Coupe (formerly) |
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The one exception to Apple expectations is, as Ron points out, the Apple retail stores. What other manufacturer gives you support for free, in person, on the spot for an out-of-warranty product?
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techweenie | techweenie.com Marketing Consultant (expensive!) 1969 coupe hot rod 2016 Tesla Model S dd/parts fetcher |
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The Unsettler
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Devil's advocate here, you are asking Apple to eat a $2000 computer because your wife did not order what she wanted. I really fail to see how that is their fault in any way. Now granted they can and will resell it as a refurb thereby losing money on your wife's decision. Nothing is stopping you from selling it at a partial lose and paying the price for your wife's decision. Good luck, I sincerly hope it works out the best for you. Regards, Scott
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"I want my two dollars" "Goodbye and thanks for the fish" "Proud Member and Supporter of the YWL" "Brandon Won" |
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