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Registered
Join Date: Jan 2003
Location: Seattle--->ShangHai
Posts: 2,837
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Timberland Warranty Rocks
Its my fifth pair of Timberland boots over the last 15 years that lost water repellency over time. I usually just toss them and get a new pair but thought i'd send them an email to see what they will do.
Long story short, I sent them my old boots that are discontinued, they send me a brand spanking new current pair. Timberland has a customer for life.
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88 Carrera Coupe Pelican Since 2002 All Zing, No Bling. ok, maybe a little bling. The Roach |
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12-17-2006, 08:35 PM
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,977
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They make a good product and with customer support like this, will keep doing a good business.
Joe
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2021 Subaru Legacy, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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12-17-2006, 09:12 PM
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one of gods prototypes
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i have a beat up pair which i just replaced today, i'll have to send back my old ones
 pm me an address? do they require a return authorization?
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Brought to you by Carl's Jr. |
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12-17-2006, 09:30 PM
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Registered
Join Date: Jan 2003
Location: Seattle--->ShangHai
Posts: 2,837
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Quote:
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88 Carrera Coupe Pelican Since 2002 All Zing, No Bling. ok, maybe a little bling. The Roach |
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12-17-2006, 09:48 PM
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Back in the saddle again
Join Date: Oct 2001
Location: Central TX west of Houston
Posts: 56,773
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I love timberland shoes.
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Steve '08 Boxster RS60 Spyder #0099/1960 - never named a car before, but this is Charlotte. '88 targa  SOLD 2004 - gone but not forgotten
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12-17-2006, 09:51 PM
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19 years and 17k posts...
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Columbia also backs up their products very well, I had to return a pair of their sandals and they were replaced with no problems at all...
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Art Zasadny 1974 Porsche 911 Targa "Helga" (Sold, back home in Germany) Learning the bass guitar Driving Ford company cars now... www.ford.com |
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12-18-2006, 07:15 AM
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Dog-faced pony soldier
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Very cool story. Another good company is Jansport - I've had two backpacks either repaired or replaced under their lifetime warranty over the years - no questions asked. My current pack (use daily) is pretty dead - zipper destroyed on one of the pouches, torn, etc, but I'm considering just paying full-price for another one out of gratitude for their not being a-holes about standing behind their products in the past rather than putting in for another warranty replacement, even though I'm sure they'd send me another one without question.
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A car, a 911, a motorbike and a few surfboards Black Cars Matter |
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12-18-2006, 07:40 AM
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Irrationally exuberant
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I'll 2nd the JanSport comment. Around 27 years ago I had the zipper pull out of a JanSport pack. I sent it back to have it repaired (thinking I would have to pay for it). Instead they sent me two new packs to replace it - one a bit smaller than my discontinued pack and another larger, internal frame pack.
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'80 911 Nogaro blue Phoenix! '07 BMW 328i 245K miles! http://members.rennlist.org/messinwith911s/ |
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12-18-2006, 10:32 AM
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1985 Porsche 911 carrera targa 3.2
MazdaSpeed3
The Blue Pheonix
