Pelican Parts Forums - Man dragged off of an over booked flight

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It will be interesting to see if AA stock prices are affected by this.

No matter what they stipulate in overbooked situations, this went way beyond where the law protects the consumer.

This passenger just might have won the lottery. Hope he gets a pitbull lawyer.

CEO and United is UPSET! hahahaha

Lastly, United only wanted the four seats for their workers. Oh, such important people. I'd like to see who they are and job. BTW: United has plenty of a mutual network of other air carriers and planes themselves. Or spend another lovely night in Chicago -LOL

-- Also now thinking back and laughing. Flying back from New Orleans, late night connector Louisville to Chicago and there was only two of us as passengers! I don't recall the plane but was a significant size commercial plane.

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I have not been on a commercial flight since 2006. I remember the old days when airline flights were pleasant. My last flight from Portland to OKC was a horrible experience. When we finally landed at DFW it was late enough every restaurant was closed. They had not fed us and I had the dang near sprint to find a sandwich shop about to close. I bought two wrapped up stale sandwiches for 15 bucks each and he slammed the door gate down behind me as I left. All the other passengers were eyeing our crappy sandwiches, and they were better than nothing, but not by much.

At least we made it home without having to sit in the fight club section. I will be driving to Spokane, WA this summer.

United Airlines motto is a killer.

Lets try a reminisce circa 1982

<iframe width="560" height="315" src="https://www.youtube.com/embed/AeXrMRf25U8" frameborder="0" allowfullscreen></iframe>

From the FAA website (key here is you're entitled to 4 times the cost of your ticket up to $1350 CASH or CHECK if you're bumped to a flight more than 2 hours later than your original flight):

Involuntary Bumping

DOT requires each airline to give all passengers who are bumped involuntarily a written statement describing their rights and explaining how the carrier decides who gets on an oversold flight and who doesn't. Those travelers who don't get to fly are frequently entitled to denied boarding compensation in the form of a check or cash. The amount depends on the price of their ticket and the length of the delay:

If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one hour of your original scheduled arrival time, there is no compensation.

If the airline arranges substitute transportation that is scheduled to arrive at your destination between one and two hours after your original arrival time (between one and four hours on international flights), the airline must pay you an amount equal to 200% of your one-way fare to your final destination that day, with a $675 maximum.

If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1350 maximum).

If your ticket does not show a fare (for example, a frequent-flyer award ticket or a ticket issued by a consolidator), your denied boarding compensation is based on the lowest cash, check or credit card payment charged for a ticket in the same class of service (e.g., coach, first class) on that flight.

You always get to keep your original ticket and use it on another flight. If you choose to make your own arrangements, you can request an "involuntary refund" for the ticket for the flight you were bumped from. The denied boarding compensation is essentially a payment for your inconvenience.

If you paid for optional services on your original flight (e.g., seat selection, checked baggage) and you did not receive those services on your substitute flight or were required to pay a second time, the airline that bumped you must refund those payments to you.

Quote:

Originally Posted by matthewb0051 (Post 9546518)

Kimmel has this spot on. I've been to Univ. of Tennessee football games with 109,000 people in attendance. Not one overbook or duplicate seat sold.

You can rationalize the percentages all you want. Offer and acceptance. That was the dude's seat and United owes him.

Agreed! And like anything else he bought an paid for, if he decides to sell that seat, he sets the price.

video shows post being dragged off he returns beaten and bloody to the plane
how and why ?
just to get his bags ?
did he then stay on or get off the plane by himself the second time ?
was he arrested or detained ?
was he given another ticket to another flight ? or any cash on the spot ?
when did he get to his destination , how long after this fight/flight ?

My email to United... I will post their reply, if any.

On April 24th, I will be flying with United from XXXXX to XXXXX and returning on April 27th.

I was quite disgusted to see the video taken last Sunday of a United passenger being forcibly removed from a United flight because of a scheduling problem on behalf of United.

Like the customer who was forcibly removed from the flight, I chose to fly with United. I was given the option of United or Delta by our travel agent. This decision did not come down to price because my employer's travel agent never revealed which carrier was cheaper.

Please provide me with some reassurance that my travel on this trip wont be affected by United's policy of overbooking / bumping passengers for United staff.

Given the video that is currently circulating on the internet, and the Machiavellian response from United's senior management, the response to this email will definitely play a role in my future travel (or lack there of) with United.

Whatever happened to standby?

Airlines used to take up the slack by letting people fly standby. Now we have situations where they use predictive models to guess at how many people won't show up for a given flight. Guess what? Predictive models have a confidence interval--that means we know they get it wrong X% of the time. When they do get it wrong, someone who paid for a seat, who was led to believe they had an assigned seat, gets bumped.

^ Nota, that's certainly a twist.

I'm wondering too if he in fact accepted re-reimbursement or future voucher for the inconvenience and mayhem, that he won't have a case in court.

I wouldn't have accepted anything and rather gone to a hospital plus file a police report. Miss the following day of work. File a suit and the full monty on the PD, United Airlines, etc.. This done out of principle.

Also, I understand after that passenger was bloodied up, all passengers were temporarily removed so the splattered blood could be cleaned up.

Quote:

Originally Posted by unclebilly (Post 9546642)

Isn't United and Delta a merged company? Regardless, they got your business.

Quote:

Originally Posted by intakexhaust (Post 9546538)

Lastly, United only wanted the four seats for their workers. Oh, such important people. I'd like to see who they are and job.

4 seats indicates a flight crew.

In commercial aviation the flight crews don't always live / aren't always based where their routes originate or terminate.

Plenty of pilots and flight attendants need to be shuttled to their assigned planes.

Sometimes you have weather or other uncontrolled delays that will result in a currently operating crew timing out. Meaning they have reached the maximum number of hours they can fly in a given time frame and in order to keep the route running a replacement crew needs to be brought in.

The big hit is coming from UA in China. Boycott.

Apparently the passenger was Chinese American.

I think United's CEO effectively signed his resignation (effective date TBD) with his non-apology.

Quote:

Originally Posted by stomachmonkey (Post 9546432)

If the reports are true, he's a Dr who felt he had to get back to his patients, there may in fact have been no adequate, for him, number.

Not everything has a price, ethics are one of them.

Delta screwed me over going to a wedding in Montana one time. They had the reservations for the wrong day on their end, all my tickets printed out as the day I was expecting to go. Had to fly standby to Missoula, Montana. Sent our luggage to New Orleans, it arrived after we checked out of the hotel to go home

It was a horrible experience, start to finish. The seat I was in to go home had been sold twice, and it was a full flight. They asked me to get off the plane when the second guy with that seat showed up. They got up to $1500 and a free hotel room to sweeten the deal.

No, I have full surgery schedule tomorrow morning starting at 0700. Give the other guy the $1500.

I will walk before I fly on Delta again.