Paint Quote

[duisburg]

Asking for a friend....

Is it normal when asking a restoration shop that specializes in Porsche's for a bare metal re spray to get a quote and they quote you a price. But then tell you after the deal is done that the quote didn't include the paint. Was he wrong to assume that the paint itself should be included in the original quote. They discussed colour and all details. (So He thought)

Is this common practice?

[ROW911SC]

I was hit with a bill for gas and lodging for the pick up and return of my 911. I assumed those costs were in the quote, silly me. Clarify everything in writing!

Providing a quote for a repaint and not including the cost of paint is ridiculous, I think. What kind of paint, single or two stage? Still, the quote should have clearly stated paint not included.

[962porsche]

when it comes to getting estimates get it in writing !
then a estimate is what it states it is ! estimates are not a firm price it's a estimate of about the cost to do what the customer is looking for .
when a customer has a shop look at the car the shop owner or service writer can't see what is under the finish any better then you can .

when it comes to paint costs and paint labor at times they are left open this is done because of the customer is on the fence about color or type and even quality of the coatings he wants to go with .
if you and the shop talked about it then i don't know why paint would have been ? unless things like jams may or may not have been talked about .

so it's shame on you for not getting a estimate in writing !
it's shame on the shop for not also giving you a estimate in writing !

on many jobs we bring down to bare metal the 1st estimate is just for that nothing else . it's to remove all needed parts and strip the finish and spray one coat of a E type primer . nothing else !
then the customer comes back and both parties (car owner and service writer) go over the car so both parties know the condition of the car and what they are dealing with for repairs .
at that time if the customer knows what type of finish they are looking for it will be added into the estimate . if the customer is unsure of the things like color paint type and quality it is left open but clearly stated on the estimate .

there is also one other thing customers should know . at times some customers will come and look at there car a few times a week . they come and hang out stopping production on there car by talking to the tech working on the car . this is a big NO NO ! 1st your not paying for the added time your holding up production on your car . you coming to make love to your car in a shop was not part of a estimate !

[duisburg]

LenS. I agree as does everyone he has spoken to.

A price was given for the job. The paint colour, the metal work, stripping, among other things were all discussed. Also a very comparable finished car was shown to him and he was told that the comparable car was '$XX' to do and that his car would be done for the same.

962porsche Never has he 'hung out at the shop'. Nor did he choose an elaborate finishing process or changed things on the fly. Yes a Written estimate should have been done. He trusted the individual doing the work. Live and learn.

[ROW911SC]

Originally Posted by 962porsche

when it comes to getting estimates get it in writing !
then a estimate is what it states it is ! estimates are not a firm price it's a estimate of about the cost to do what the customer is looking for .
when a customer has a shop look at the car the shop owner or service writer can't see what is under the finish any better then you can .

when it comes to paint costs and paint labor at times they are left open this is done because of the customer is on the fence about color or type and even quality of the coatings he wants to go with .
if you and the shop talked about it then i don't know why paint would have been ? unless things like jams may or may not have been talked about .

so it's shame on you for not getting a estimate in writing !
it's shame on the shop for not also giving you a estimate in writing !

on many jobs we bring down to bare metal the 1st estimate is just for that nothing else . it's to remove all needed parts and strip the finish and spray one coat of a E type primer . nothing else !
then the customer comes back and both parties (car owner and service writer) go over the car so both parties know the condition of the car and what they are dealing with for repairs .
at that time if the customer knows what type of finish they are looking for it will be added into the estimate . if the customer is unsure of the things like color paint type and quality it is left open but clearly stated on the estimate .

there is also one other thing customers should know . at times some customers will come and look at there car a few times a week . they come and hang out stopping production on there car by talking to the tech working on the car . this is a big NO NO ! 1st your not paying for the added time your holding up production on your car . you coming to make love to your car in a shop was not part of a estimate !

962porsche, I understand what you're saying, but shouldn't the process allow for relevant dialogue between the owner and the shop? I don't see going down to the shop to go over details as "making love to your car". Isn't it a necessity?

[ROW911SC]

Originally Posted by duisburg

LenS. I agree as does everyone he has spoken to.

A price was given for the job. The paint colour, the metal work, stripping, among other things were all discussed. Also a very comparable finished car was shown to him and he was told that the comparable car was '$XX' to do and that his car would be done for the same.

962porsche Never has he 'hung out at the shop'. Nor did he choose an elaborate finishing process or changed things on the fly. Yes a Written estimate should have been done. He trusted the individual doing the work. Live and learn.

Even after exhaustive research, I learned quite a bit after going through the process with my car, including A. Never to use that particular shop again, and B. Never recommend that shop to anyone.

I now personally feel you had better be on the same wavelength as the shop. You're painting your baby, to most shops its just another job. Search deeper to find a shop owned by/staffed by enthusiasts that share the same level of passion as you do. And one other thing, NEVER have a 911 painted by a shop that has never painted one, or has had little experience painting one.

[duisburg]

was just told...

The shop is going to stand by their original quote. Very honourable and shows the quality of the person and the business.