sent a PM

Thank you again fellas, I stand by our product. No response as of yet but I will make it right for Trakrat. I appreciate your comments, shiny side up! Best-Paul

If this is unjustified, can the moderators remove this thread or in the very least change the title?

Frank
Australia

Maybe a herpes flare??

While I agree that Trakrat could and should have handled this incident differently and with more tact, sometimes one feels left out in the cold and helpless if roadblocked by a company's staff half a country away. As in so many of these types of complaints about sellers, we don't have all the details from either party. They are by their very nature one sided and emotionally heated.

Perhaps he tried multiple phone calls and was blocked by one person who wouldn't forward his call to a senior staff member. Maybe emails went unanswered. Or maybe he was just pissed off and impatient with the phone answerer having a bad day. It could have just been a simple misunderstanding. We just don't know.

In the end, Paul has stepped up to rectify this situation. Props to him. Hopefully we can all learn something from this incident. This is a powerful forum in the air cooled 911 area of interest. Whether good or bad, your voice reaches many people; let us keep that in mind before hitting that "enter key" when crying foul about another party.

In the words of an infamous weatherman, "Keep it classy, San Diego."

I'm the words of Ivan Haglund, "Keep Clam".

I agree with you above, and it has been some time. That said when you come to a board like this and slam a vendor many people have had good luck with and then vanish you clearly show your hand. To not come back and at least give them the opportunity to make something right is just dropping a hand grenade, and quite frankly should not be tolerated by the community.

I had problems with another well known exhaust vendor on this board. I tried working privately with them and was not getting the satisfaction I thought I should. I came to this board and discussed my issues, albeit in a much more diplomatic manner. I basically talked about the issues I was having and asked the expert on the board if they had any suggestions on how I could correct it, not throwing the vendor under the bus. I did not wait month to do this as money means something to me and I wanted things right on my car. The community made it pretty clear to me that what I was seeing was not my fault, or an installation issue. The vendor stepped up and took actions that made me feel like they backed up their product very well. They made me whole monetarily and we parted ways politely. That is how we should handle things, not with hand grenades. I am no another board where the "ban-hammer" comes out from things like this.

If it all ended good, perhaps the title of this post might be modified to reflect the final outcome?

I agree... I can't change it. I already tried.

If the title cannot be changed, perhaps letting the admin guru's delete this post and it's content if they can...

Or for that fact, let the OP....Put up another thread to let everyone know that it has been resolved to both customer and business satisfaction

I too was taken aback by the original posting, and was happy to see the vendor step up immediately to 1. Make things right and 2. Unfortunately have to salvage its reputation

Consider this a Life Lesson for all who might be tempted to publicly flame a company, or person for that matter, based on one experience. More appropriately a better subject line might be, Has anyone else a bad experience with...? Then people can either pile on (Think Mototmeister) or defend the accused.

Actually, the OP plans on doing that with a thread that shows the replacement part vs the wrong part to let others have that information available to them.
http://forums.pelicanparts.com/suppo...eys/yltype.gif

As 'vendor' I can say reading a thread heading that has a negative post does hurt initially (yes, I do lose sleep when its my bad), especially if the problem is properly resolved to each parties liking.

As a car owner, reading the negative thread heading ..... it simply wants me to read the entire thread to understand if the negative heading is factual. So, would I want to see the thread heading changed? Maybe not. The negative heading,for some, draws you into the story.

What's odd about the thread is it is a carry over from Rennlist. Its not necessary to cut down all the trees in the forest simply because one blocked your path.

As a consumer, if you are not happy with the service you are getting you typically ask for a manager or the owner, and you probably write them a letter which more than often gets better results.

My take on Fabspeed? Well, I've had 5 different headers with heater boxes and mufflers on my car over the past 7 years. One of them was Fabspeed's. I'll say, out of the 5, the Fabspeed had the best build quality, made the most horse power and torque for my situation, and their customer service was the best of all 5 manufacturers; not perfect, but the simply the best at the time. Before buying the system (I had from Fabspeed) I drove down to their facility and met with Joe Fabiani (owner) and we spent 2.5 hours going over all that they do. Impressive facility and equipment. My Fabspeed system did not fit perfectly, one or two of the parts were not correct, but it all got resolved in a reasonable manner; I'd say I got my moneys worth and then some.

"people are people are people".... you are not going to find any vendor (including I) that has a 1.0 batting average, the 2016 MLB avg was only .255 or 25% of what is perfect.

If I wanted to rant and *itch about something I'd focus it on the Senate and Congress. I'd never seen so many come together to accomplish so little for such a high price, lol.

Oooh, Ivar's clam chowder....

fabspped winning. rat losing.

you are lucky in that you were able to visit them in person. I had hoped to do the same, but conflict of schedule never allowed me to fly out there to discuss my problem in person. I'm sure I would have had a different outcome if I had been there to see them in person.

If Fabspeed makes this right, that's great! And I'll be appreciative for it... but in all honesty, a business that deals in a community likes ours should know better than to let customers 'fall through the cracks'.

Truth is my issue was never resolved, and shame on them for never once picking up the phone and asking me how my experience was or sending out an email to follow up with me, or anything.

And I'm kind of shocked that some people on here are complaining about my post being negative... and that the thread should be taken down. Should we take down all the threads about other vendors that are positive (Steven Wong comes to mind)??

When a forum reaches a point where we can no longer mention a vendor in any critical way, then the forum no longer serves a purpose as a place for all of us to gather and discuss all things related to our cars.

Make things right..............period!

If they do try to make it right will you note this in Pelican and Renn?

I imagine Fabspeed may have a lot of projects and things going on.
Did you ever followup up with them, and how?

I don't think a business the size of Fab has resources or systems like Ebay or Amazon.

Geez, I'd never say that. Posts about vendor issues are such a small slice of the pie here.

So, could you provide us some pictures, close ups , of what the fitment issue is?

oh yeah... I'll post pics of the correct part vs. the part I received, as I'm a believer that information needs to be given and shared with everyone... good or bad.
In fact, I want people to be informed, so that they can even reference my thread in case the same mistake happens to them.

If you'd like to know the entire story, just send me a PM. It was quite an ordeal... but to summarize it, I spoke with them, the tech at the Porsche dealership who were trying to install the exhaust spoke with them. pictures were sent, measurements were sent, etc...



My 2nd post shows the pic of the fitment issue... take a look, tell me what you think...