Just received this bill...

[Lapkritis]

May be charging book time on shared labor jobs... For example charging 5hrs labor for rear main seal and 5hrs labor for a clutch job when they share 4.5hrs.

[toddu]

Jaime_73, did we happen to talk about this car/motor?

Todd

btw- 16k for a "stock" rebuild sounds like a lot. I don't see any machine work in that price even (check heads, no new valve guides, etc.)

[tirwin]

I'm having a hard time wrapping my brain around this one. If I was a reputable shop owner, I think there is a point at which common sense prevails even if the customer says "spare no expense." By that I mean if a customer is going to rack up a huge bill, even if it is all on the up-and-up, you kinda want to know they can actually pay, right? Just as a matter of doing business for a job that big, I think I'd ask for a deposit or there has to be a very realistic conversation before starting the work. When we're talking 25G's NOBODY should be freaking surprised when they get a bill. PERIOD.

Somebody F'd up hard here. We just don't know exactly who but the evidence presented leads us to certain conclusions.

Good luck getting this mess sorted.

[DaddyGlenn]

Originally Posted by gregwils

This post is your best strategy. You need to get a shop manual and see what the labor allowance is for everything listed on the receipt. You will probably find that the total hours for everything is well under 100, then multiply that by the hourly rate. My guess is labor is going to be closer to $10k. It's still a very large sum, but about half the current invoice. Keep the negotiation professional, but don't yield and be willing to report this to multiple sources. However, get your facts in order before you do anything - an emotional rant will buy you nothing.

http://forums.pelicanparts.com/porsche-911-technical-forum/820408-just-received-bill.html#post8161137

I'm with Greg on this. Have a conversation with the shop. Tell them you would like to see a breakdown of the labor, if possible. Let them know that you have shown the bill to others knowledgeable of this type of work and they all agree that there must be a typographical error in the pricing. Keep the emotion out of it, go in assuming they will correct the error. Save any escalation until the shop has had a chance o make it right. No matter how it goes, let us know.

[911SauCy]

Originally Posted by Jaime_73

Bought the car from another state, sent it to the shop because the PPI showed it was not ok.

Just had one chance to talk in person, before the car arrived.

After that, a lot of emails sent, a few received, but not a single one about an estimate cost.

No papers signed.

Time to call a lawyer.

[NYNick]

Originally Posted by DaddyGlenn

I'm with Greg on this. Have a conversation with the shop. Tell them you would like to see a breakdown of the labor, if possible. Let them know that you have shown the bill to others knowledgeable of this type of work and they all agree that there must be a typographical error in the pricing. Keep the emotion out of it, go in assuming they will correct the error. Save any escalation until the shop has had a chance o make it right. No matter how it goes, let us know.

I like this approach. A reasoned, logical approach to resolve the situation. Give it a go.

Lawyers and threats are last and final actions, and will get ugly. Good luck.

[sugarwood]

Originally Posted by regency

I'm liking the $110.00 air filter.

Pelican sells K&N filters for $73.
Considering the retail shop markup, $110 seems cheap.
Parts are usually 100% marked up from mail order prices like Pelican

[Matt Monson]

Sugarwood,
Most of Pelican's prices on oem service parts are identical to Porsche's dealership MSRP prices. Pelican is not selling things for half of market price.

[DanS911]

Well sommeboby has to ask..... Where in Florida are you?

[ossiblue]

Originally Posted by Jaime_73

Well, I think the service is overpriced, then?
Is it possible to do an acceptable estimate based on the parts list?
I pretend to talk about it on monday.

Please, no offense intended, but from this post^^ and some grammar usage in your other posts, it appears that English may not be your primary language. If that's the case, the shop may have seen a chance to exploit a gap in communication between you and them. It would be helpful to all of us if you could post your emails to them, along with their replies.

[Danny_Ocean]

Originally Posted by DanS911

Well sommeboby has to ask..... Where in Florida are you?

His zip code indicates Ft. Lauderdale.

This could be a clue... http://forums.pelicanparts.com/porsche-marketplace-discussion/796753-ppi-recommendation-fort-lauderdale-fl.html

[Bill Jennings]

Jaime,

You have had a lot of good advice here based on very little information provided by you.

I appreciate you may not be ready to out the shop yet but there has to be more to this story than what you have given us so far.

The Cap'n has generously offered for you to PM him so he can give you a professional opinion which would help greatly with your conversation with the shop on this matter.

I strongly recommend you take him up on his offer and or provide us with more information, before you call them!

Looking at your bill there are certainly items missing that I would expect to be there if they actually performed the work they have billed you for.

Further, there must have been a conversation with them once they had opened up your engine, there are always while you are in there questions?

Good luck with your conversation with them on monday, I think you are going to need it!

Cheers
Bill

[Jaime_73]

First of all, I do not think telling the name of the shop where the car is will bring any benefit at this time. I'm not accusing anyone, especially without having tried to resolve this amicably.

Please do not try anything that might turn all this into a worse problem.

I'm not considering that there was bad faith. I prefer to believe that there was an error.
Maybe It was too early to ask for help on the forum but I did it because I needed. I know there are many professionals here who can and are helping me.

Tomorrow I'll try to resolve this issue. I promise to keep you informed.

[Jaime_73]

Originally Posted by Danny_Ocean

His zip code indicates Ft. Lauderdale.

This could be a clue... http://forums.pelicanparts.com/porsche-marketplace-discussion/796753-ppi-recommendation-fort-lauderdale-fl.html

Sorry, I had to delete the post.

[Jaime_73]

Originally Posted by ossiblue

Please, no offense intended, but from this post^^ and some grammar usage in your other posts, it appears that English may not be your primary language. If that's the case, the shop may have seen a chance to exploit a gap in communication between you and them. It would be helpful to all of us if you could post your emails to them, along with their replies.

Thank you! I've corrected the original post.
I will try to get and post the emails.

[Jaime_73]

Originally Posted by toddu

Jaime_73, did we happen to talk about this car/motor?

Todd

btw- 16k for a "stock" rebuild sounds like a lot. I don't see any machine work in that price even (check heads, no new valve guides, etc.)

Hi Todd,
I don't think we talked before.

[Bob Kontak]

Originally Posted by Jaime_73

Well, I think the service is overpriced, then?

Yes, it's overpriced.

Listen to the cap'n. Listen closely. Follow his lead.

Don't agree to a damned thing tomorrow.

[Jaime_73]

Originally Posted by The cap'n

Yes, overpriced, by at least double. In what state was the work performed? You could PM me for off forum discussion of the parts/labor pricing and my professional opinion on the work performed vs. the parts billed.

The Cap'n

Sent you a PM.

[Jaime_73]

Just received this email...

Jaime, I owe you a HUGE apology, I misread John's handwriting, the 16000 labor is $6000 - $10K difference.* I am so sorry, will reprint and resend but it will be $10k less, and less tax.* (That is 48 hrs on the engine, and he had 82 hrs into it, but did not bill all the hours)* Again, I am so sorry.

[911_Dude]

Aww snap!