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Author of "101 Projects"
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Please give feedback - First Time Customer note...
Hi all. In the never-ending quest to improve Pelican, our Customer Service team came up with the idea to give our 1st time customers a welcome letter, and a small tin of Jelly Beans as a welcome gift (with Pelican Parts written on the front of the tin). I have a draft of the welcome letter, I would like your feedback on it.
Thanks for all your help in advance. Wayne Quote:
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Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of: 101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman • 101 Projects for Your Porsche 996 / 997 • SPEED READ: Porsche 911 Check out our new site: Dempsey Motorsports |
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Author of "101 Projects"
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Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of: 101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman • 101 Projects for Your Porsche 996 / 997 • SPEED READ: Porsche 911 Check out our new site: Dempsey Motorsports |
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Author of "101 Projects"
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Actual artwork:
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Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of: 101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman • 101 Projects for Your Porsche 996 / 997 • SPEED READ: Porsche 911 Check out our new site: Dempsey Motorsports |
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Senior Member
Join Date: Jun 2000
Location: N. Phoenix AZ USA
Posts: 28,943
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No red or green jelly beans?
![]() Good idea and will make them smile when it arrives! Why are you still awake and working on business at after 2:00 in the morning!?
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2013 Jag XF, 2002 Dodge Ram 2500 Cummins (the workhorse), 1992 Jaguar XJ S-3 V-12 VDP (one of only 100 examples made), 1969 Jaguar XJ (been in the family since new), 1985 911 Targa backdated to 1973 RS specs with a 3.6 shoehorned in the back, 1959 Austin Healey Sprite (former SCCA H-Prod), 1995 BMW R1100RSL, 1971 & '72 BMW R75/5 "Toaster," Ural Tourist w/sidecar, 1949 Aeronca Sedan / QB |
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Registered
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I personally am not a letter reader but I love Jelly Beans.
In my world the letter would be shorter w/ a simpler message.
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63 356 2.1 Rally Coupe 75 911M 2.7 MFI 86 Sports Purpose Carrera "O4" 19 991.2 S |
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Join Date: Apr 2002
Posts: 30,463
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I think that's a great idea and would sure make Pelican "stand out from the crowd" if I were a casual, first time buyer. Many of us fanatics got hooked by "what it is" already...I noticed you didn't mention PPOT
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Sultan of Sawzall
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I might have been tempted to just put the cartoon pelican on the tin instead of the nut, bolt & gear.
How many decals do we need to send in to exchange for a jellybean tin? ![]() Would be really cool with gold, red & black jellybeans!
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Gruppe B #319 2 '86 911 Carrera coupes (red & white) '66 Corsa convertible 140/4(red) '66 Monza coupe 110/PG(white) '95 993 cabriolet (wife's) |
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Irrationally exuberant
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+1
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'80 911 Nogaro blue Phoenix! '07 BMW 328i 245K miles! http://members.rennlist.org/messinwith911s/ |
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Registered
Join Date: Dec 2006
Posts: 6,522
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Great idea. I'm with Macroni on the length of the letter though. It sounds a bit like a sales pitch.
In MHO, the shining jewel is this forum. And that is to your credit. This forum is like having a world class mechanic at your finger tips. That and Pelicans customer service. Pieces parts are pieces parts. The forum and Pelicans customer service are what makes your Co. stand out.
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O2 In Sully We Believe |
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MBruns for President
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Shorten the letter -
Thank you - small token of our appreciation - a how to contact (and I would write out the url for the "help link" and maybe outlining directing to a webpage for first time users on how they can get DIY help from the forums. Just my opinion
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Current Whip: - 2003 996 Twin Turbo - 39K miles - Lapis Blue/Grey Past: 1974 IROC (3.6) , 1987 Cabriolet (3.4) , 1990 C2 Targa, 1989 S2 |
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Author of "101 Projects"
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Quote:
-Wayne
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Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of: 101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman • 101 Projects for Your Porsche 996 / 997 • SPEED READ: Porsche 911 Check out our new site: Dempsey Motorsports |
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Author of "101 Projects"
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Also, I know it's hard for everyone here to believe, but about 2/3 to 1/2 of our customers do not have accounts on the forums here...
-Wayne
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Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of: 101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman • 101 Projects for Your Porsche 996 / 997 • SPEED READ: Porsche 911 Check out our new site: Dempsey Motorsports |
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Registered
Join Date: Jul 2006
Location: Honolulu, HI
Posts: 9,837
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Keep the letter short, actually make it a short note and stick it in the tin of jelly beans, if possible. Make it a welcome to the family and let them know about the forums. When letters get too long, I tend to phase out and just skim.
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The fun - '06 Carrera, '79 930, '06 S4 Avant, '16 i8 The mundane - '24 Tesla Model 3, '22 Tesla Model Y, '19 Tacoma |
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Registered
Join Date: Dec 2006
Posts: 6,522
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Quote:
Do you ever sleep? ![]()
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O2 In Sully We Believe |
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Author of "101 Projects"
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Nope, I don't sleep much. Too much to do!
-Wayne
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Wayne R. Dempsey, Founder, Pelican Parts Inc., and Author of: 101 Projects for Your BMW 3-Series • 101 Projects for Your Porsche 911 • How to Rebuild & Modify Porsche 911 Engines • 101 Projects for Your Porsche Boxster & Cayman • 101 Projects for Your Porsche 996 / 997 • SPEED READ: Porsche 911 Check out our new site: Dempsey Motorsports |
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Dog-faced pony soldier
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Need Mexico Blue jellybeans. Color #336.
![]() I like the jellybean idea but if your first statement is "we're car nuts too", why not peanuts or cashews instead? The concept is great though. Most places just send you a catalog (if that) which is a not-so-subtle way of saying, "send us more business - we like your money". This is a lot more personal and heartfelt. Consistent with your business model, which is great BTW.
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A car, a 911, a motorbike and a few surfboards Black Cars Matter Last edited by Porsche-O-Phile; 05-03-2008 at 04:15 AM.. |
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Registered
Join Date: Aug 2004
Location: New Brunswick, Canada
Posts: 5,472
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Quote:
I think the letter is great, but needs to be trimmed down a bit. Two paragraphs max in the letter, but then at the bottom maybe a point form list of other things they may be interested in (books, online DIY guides, etc)
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Jake Often wrong, but never in doubt. '81 911 euro SC (bits & pieces) '03 Carrera 4s '97 LX450 / '85 LeCar / '88 Iltis + a whole bunch of boats |
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Sultan of Sawzall
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Quote:
...seriously! The "nuts & bolts" just does not do it for me. The pelican gives it some "personality" and lets folks know the "fun" aspect.
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Gruppe B #319 2 '86 911 Carrera coupes (red & white) '66 Corsa convertible 140/4(red) '66 Monza coupe 110/PG(white) '95 993 cabriolet (wife's) |
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Southern Class & Sass
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It's a great idea; however, it's too long. If it takes over a minute to read, it won't get read. Refer to the reader as an individual, rather than a group. (For example "you", not "fellow enthusiasts".) And since the subject is what you offer the reader, only address what you can offer.
Something like this, Quote:
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Dixie Bradenton, FL 2013 Camaro ZL1 |
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Registered
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Great idea, but the letter is much too long. The guy just got a box of parts and wants to get on with installing them. Brevity is the soul of eloquence.
-e.
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Black Widow Blk on Blk '86 911 "...the secret to Porsche: we do things others cannot" Last edited by esample; 05-03-2008 at 05:06 AM.. |
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